If you have ever been to a mall in a major city, you have undoubtedly seen the fancy store fronts of OROGOLD, or more likely, encountered the aggressive sample pushers at their doors. The sales people actually stand in the middle of the mall and accost every unsuspecting woman passing by with the hopes of a miracle product made of real gold. Even if you flinch most subtly while passing them (which I did because I was curious), they will pounce on the opportunity and literally drag you by the arms and force you in to their store for a sample treatment. And that is when the scam charade begins.
Admittedly their store is very nice and has the intended effect of making you feel everything is made of gold. I was seated in a very comfortable chair and the sales guy started with an eye cream, which he promised will immediately show its miracle results. He gave me a hand mirror so I can personally witness the transformation. The 24K Cryogenic Contour Eye Firming also contained diamonds! It was explained to me that it will literally reverse age using cryogenic technology. Uh, OK (emoji with one raised eyebrow). He applied the cream on the left eye only so I can compare one treated eye with the untreated. I could feel tightening right away and when I looked there was a dull film that dried under my eyes. It feels very smooth to the touch and my initial reaction was that it is very similar to when Elmer’s glue dries on your skin. But this is a very thin layer so it wouldn’t actually peel off if you tried. While he went to get the next product, I took tissue and wet it in my mouth to clean the product off and lo and behold my eyes returned to its original state. When he came back I got a nice tongue lashing and when I challenged him, he said that over time my skin will permanently be tighter and smoother, but “if you wipe it off every time, it won’t work”. Gee thanks for the PSA. I suspect at this point he realizes he is starting to lose me. So he starts his propaganda again with the next product.
Their real specialty is spotting weakness; he saw that I have hyper-pigmentation so he used the 24K peel on my hand. It was applied in a circular motion and after a few seconds “dead skin” began sloughing off and some black stuff was coming off with it. He said the product was removing all the hyper-pigmentation from my skin with its powerful ingredients but this time, it really was Elmer’s glue! We’ve all done it, when you rub glue off residual dirt comes off with it, but instead I was told it was my age spots coming off. I scoffed and although he tried to sell me on a facial where I could experience the full magnitude of the product line, he could tell that I wasn’t playing. At this point, I was there to collect info as a blogger because this was too good to pass up. He smelled it on me so when I asked how much everything was, he just gave me an iPad to their website with prices. My jaws dropped, I couldn’t believe the Bio-Brightening Complex peel was $118, a $2 bottle of glue would do the same! The Cryogenic eye cream is $300. In a deadpan voice, he said, if you’re interested in buying both I can give you a discount.
In the chair next to me, an older Asian woman was getting the hard sell but she was totally into it. She signed up for the free facial the following week, with the purchase of the entire 24K Daily Essentials Kit. Then they tried to upsell her on the entire regimen, which was $5000!!! But of course, they would give her the entire package for $2000 and the free facial. There was also the Cleopatra Regimen for $8000!! I was so jealous I didn’t get those offers because I had so many questions!!! When I looked online, the only information I got was that this is the same secret formulation Cleopatra used to preserve her beauty. Seriously? Her big secret was apple cider vinegar wash and almond oil, which will set you back all of $30 for the good stuff. I’m pretty sure she saved her gold and diamonds to fund wars.
There is also a new brand called Gold Elements. I thought it was Oro Gold renamed because they’ve had so many complaints but this is a copycat and their tactics are almost identical. Beware of both!!
What a nightmare!! =O Thanks for the warning. Sorry it came at the cost of your money and experience =(
I live in UK and just paid nearly 400£ to Tresor Rare and over 3000£ to Orogold. I’m a pathetic person who somehow allowed myself to buy when tired and carrying heavy bags . No idea how it happened because normally I am impatient and just tell these kind of sales people NO. Steer clear of South Molton street unless you can do a good death stare to scare anyone like this away.
I just fell for their crap as well! Luckily if only cost me £128 but I would have rather got myself a Christmas present that I wanted!
It’s crazy how they’re still getting away with this! Good luck! x tina
Was approached yesterday by both stores and even agreed to “try” their magical products BUT said no to all deal and was quite direct and clear that I will not buy anything on the day till I do proper research , the guys looked well annoyed with me but kept smiling till I walked out .
I would highly advice not to take those samples that they nearly throwing at you and then try to pressure into trying and buying !!!
Hi!!!! OMG!! I am so happy I read your comment, all this stuff people are saying that happened to them happened to me today, except I did the same thing you did, I told the guy I wasn’t going to make such a huge priced investment ( like $600 plus) until I researched and read reviews, the sales guy was so annoyed with me and then pulled out a magazine with celebrity endorsements of this product. I could hardly get out of there, he was lowering the price and throwing in products for free, a good product doesn’t have to lower prices I thought, he was a very aggressive guy with a strong Italian accent. Needless to say, I for sure am not going to buy this product after reading everyone’s post, whewwww! I almost did today.
My store was in Orange County, Main Place Mall.
I had the worst experience, they have really aggressive sales techniques. I was stopped buy a man and offered a sample which I didn’t take but unfortunately my friend that was with me took it, the man looked at me and said ‘oh do you not take care of your skin?’ I was speechless to hear something from a man that I didn’t even know. Anyway, I was told to follow him inside the shop and
I did but god knows why I did. he told me to look at myself in the mirror and told me that I have dry skin on my nose and forehead, I was baffled cos my skin wasn’t dry at all. however, he proceeded to put a cream on wrist and showed me the dirt that came off it. well clearly the product works so I was impressed but then he asked me if i even shower???? like wth? is that even a question you ask a person. I felt shocked and insulted and my friend asked to leave because he couldn’t stand how rude the guy was. Being me i didn’t say anything in my defence because I hate causing drama in public. I’m already self concious about my skin and this guy had made it ten times worse. its upset me a lot and I cant believe that people are hired to criticise the way people look just to sell products, they’re not getting customers, they’re losing them. Glad that I’m not the only one who has had experiences with this company.
ugh, criminals! x Tina
please do not feel you are pathetic…I was feeling very “stupid” and I fell for it…at a low point in my day and time to kill before my train left. Now I see that many women have been targets of this scam and we all end up feeling horrible..but we are not stupid or pathetic…we were caught by unethical people with now morals and people that don’t care about anyone else…greed is a powerful weapon…and these salespeople are greedy, the company is greedy and preys on women who want to look beautiful…Let’s face it, we learned a lesson…keep saying no and keep walking away….I’m trying to take the products back after not using them and will likely not be able to…if their products are so wonderful…then why don’t they take them back. And it happened to me that the sales shark wrote “no refund” AFTER I PAID….. anyway, I am writing to let others know this is a scam and also to say…we have all been “taken” like this at one point or another…let’s not beat ourselves up any longer and live and learn…
Felt the same yesterday,but I did not fall for it,South Molton Stree beware of the pushy sales people who think they can fool you.
I’m a male (like to think I’m street wise too!) and got roped in on south moulton st London. A young attractive girl pounced on me (instantly making me feel good by telling me how handsome I was!), before I knew it I had her rubbing serum under my right eye.. Then offering me more products at super discounted prices and treatments for me. I gave in and was at the counter buying creams I never even knew I needed. My transaction went through then I told them I didn’t want the goods. The lady told me she didn’t know how to credit them back but I stayed until they did, the credit appeared back in my account today…. Massive scam stay well clear, I too felt so annoyed with myself like I’d been robbed…. Horrible feeling.
I fell for it too! Same M.O. and feel so “victimized” by such a sales fraud! Cerritos Mall in Cerritos, CA. I was there the other day and walked by their store and got approached again! I wanted so bad to play their game and have them bag all of their products and at the last minute tell them I change my mind!!! I feel they target certain people who look like they need a makeover and pay the high compliments to boost your esteem…well I was looking pretty bad that day to flag some attention by them but this time I said “No thank you.” I cant believe I was so polite after being ripped off.
Im a victim too. their saleman has GHOST POWER to lure peoples in their store and closing them for high price .
Same thing happened to me yesterday…I came to my senses before leaving the mall and they would not take a return….so sad!
It is the same I have met. After you paid they give you a sheet said no fundable. The brank I bought is another name “Elevatione – Time Stop” in HK just now. The brand looks mysterious and they will explain you as they don’t like marketing. They said they are also selling in the U.S. I am very curious how they survice in the U.S.
You’re not pathetic, these people are manipulative! Don’t get down on yourself for falling for it – they’re trained to make you fall for their tactics.
I think they put ath in the product. The guy rubbed what he said was a cream. I think it affects your alertness
I ventured into the orogold store in gee’s court only yesterday. I consider myself savvy and not easily led yet still ended up paying £300 for a ‘miracle’ product that got rid of wrinkles round my eyes and on my forehead in seconds. The sales pitch was slick, full-on and dishonest. I asked if I could go away and think about it but the sales guy said he was leaving for the day ‘in ten minutes’ so it was a one off deal. (Turns out he was there all afternoon. I paid, I left, I checked the internet and felt such an idiot. What was worse was that when I washed the product off my face half an hour later it left red marks on my forehead and a kind of scuzzy flakey substance around it. I returned for a refund and they said it wasn’t possible. They said it was out of their control and gave me the e-mail address of the head office which I had no confidence in getting a reply from. I then found the head office number on the internet and I started playing hardball… I found out that under the consumer rights act 2015 they are acting illegally if they do not give you a refund whatever their ‘policy’. I hung around their shop making calls about it and also talking to nearby shop owners. I was bad for business and refused to go away. The manager having said he was unable to give me a refund finally did. They told blatant lies and I have no idea how they are still operating in this country. I am reporting them to the relevant authorities. I advise you walk right on by if you get accosted by an orogold guy. I wasted a whole afternoon with this nonsense but felt very lucky to get my money back.
They sell it in Sedona, Arizona too. This time the under eye cream is called Venofye. I felt like a real old fool because I usually walk away from these types of come-ons. The eye cream worked in the store so I thought it was the real deal. They asked me if I had Irish blood. That should have been a clue that it was a hoax because I am as far from being Irish or having sensitive skin as you can get. They said it was a “promotion” and would give me two syringes of Venofye (use for six months and no more bags under my eyes for two year!–when it sound too good to be true, it is) and a jar of Tresor Rare skin cream for $700. Well I learned my lesson the hard way. I wonder how we can get the message out to more people so they can close this company down.
really weird.. i was also asked if I’m Irish.
Wow, they definitely scammed the wrong person! So sorry it had to happen to you, but I’m so glad I didn’t end up buying this! They sell this at Sears in Canada and I thought all the same things as you, but the price point (even with their special ‘deals’) was way too high for something called “Gold Gold”.
Someone who lives close to that seller should print this out and be like, how have your sales been since this was published? LOL.
The man last night was blatantly lying to my face. And he kept contradicting himself. They all use the same buzzwords “can I show you something crazy? Let me show you how to take 15 years off in one minute”. It was like a live infomercial!
They have great prodact that work! My sister bought on amazon it’s cost the same like the store but you never know what you would get online and I knew some people that sell faces cosmetics and everyone think is real so don’t believe what everyone say if you like the prodact use it it’s works amazing the eyes stuff and the nano recovery it’s expensive but it’s better then buying a bag! Girls it’s your skin don’t take a risk with buying prodact online
Shanel,
Where did you learn to spell-I think you are a fake!
I was approached by an Oro Gold saleswoman–wow what a PUSHY woman.
I think you drank the coolaid. Any company that uses these tatics, will not get my money, no way! Even if I went through Amazon. Don’t do it ladies there’s much better and cheaper things out. It really doesn’t deliver what they claim. Con artist of the highest sort. They suck!
Yes….Shanel totally sounds like the Italian sales guy in her bad grammar post!
Shanel is part of the scam!!
you are serious about this rubish, honey tongue you are fooling no one.
Same thing happened to me and my husband in las Vegas. We go to las Vegas at least ounce a year and will be setting up a picketing campaign informing people that these people will not refund your money and that you can buy this product online much cheaper. Anyone that has been ripped off should take some time to do the same. Please let people know they should do the same.
Thank you,
Kay
You are right Kay, a lot of people in UK not happy with this product, but can not get refund. Every day, they are still selling and cheating people, I am among them. Should we do some thing? to help other to get away from this product?
good idea. I bought from inside Stratosphere and I will do exactly that when I go back. I was scammed, I fell for it and now they are not answering me. I am wondering if the people at Orogold CA are part of the scam.
yes they are involved in same con/scam. ever thought that their accents are phoney and that it is countrymen/women scamming. scam.com has some takes on other companies that scam. further. sneezing suspicion they read posts here and other places to gain additional info to con more efficiently. sounding a bit paranoid here, but maybe not.
Hi Tina
I wished I had read your comments sooner. My husband and I was approached in a similar manner in Kensington High street
we were inpressed with the products and bought some and then as we were ready to leave another man came along who said he was a partner in the company and procaeded to hard sell some more products which suprise suprise were not in stock our card has been debited this was two months ago and we can’t find this partner and can’t get our product because unfortunatly he did not mark on the receipt what had not been given to us.
Neadless to say we are still waiting and can’t get our products which has cost us over £600 Pourds.
please keep telling people about Oro Gold they NEED TO BE STOPPED.
It happened to me two week ago , Elevatione Time shop high street Kensington, they lure me inside their shop , got allergic reaction when they used the test product , firmly told to the saleman , but he ignore it, there aggressive sale tactic they used . They force me buying their product worth 803,7 £ . I am still upset with the entire situation. The customers service and they sale man in the shop are one and the same. Still can’t understand how could they trick people.
Hi Lee
I experienced the same thing at Elevatione in London and I’m currently being sued by them for writing a bad review on my blog. Can you please get hold of me on hello@whattheblog.co.za to discuss this matter? I need as many witnesses as possible to bring them down!
You can read about it on my blog too.
The same thing just happened to me 2 weeks ago in London. They have a very nice store set up at South Molton Street (just across from Browns, near Space NK). The store is located in Bond street which is filled with luxury brand name stores so who would have thought it would be a scam. I got a ‘x-mas’ promotion of buy this scrub that costs 100 pounds each for buying 3 for the price of 2. It seemed to work very well because I could see all the dead skin coming of.(But who knows, it could be some kind of silly gimmick) I thought it was a great deal and paid, but after that they were forcing me to try this and that and were offering me a 1000 pound mask set for the price of 700. I thought it was too expensive so I said no, then the sales said she’ll give me another 100 off because the box was damaged. Immediately I felt something was wrong, and tried to leave, but she still wouldn’t let me and forced me to try more products until finally I was able to leave. I felt something was wrong and searched in the internet and found out exactly what you found Tina, the prices were like 30 dollars.
Absolutely horrible experience. Someone should take action towards this company!!
I’m sickened by this whole thing. The two girls who tagged team me were like bullies, when I first tried to leave SA said “DO YOU NOT SEE YOU NEED THIS, LOOK AT YOUR WRINKLES. Ok, I’ll give you this peel for free because you really need it”. After 30 minutes of berating and beating down I caved. OMG, so angry with myself for being so stupid! I am out $600 and have called Amex but who knows what they’ll do.
Amex is great at refunding those charges! How awful that sounds like you were shopping on the streets in China not in the US! Can you complain to the mall? Surely they know how shady they are!
The crazy thing is there were already dozens of complaints on the BBB complaint board about that particular store! Yet the mall allows them to continue because they pay rent. With money stolen from people like me! I better call Amex again, just landed and have been unpacking and cooking all day. Ugh, so annoyed.
PLEASE GIRLS, please…all of us need to contact our STATE ATTORNEY GENERAL and 1-ask for help in getting our refund and 2-ask the State Attorney General to protect consumers and shut these OroGold stores DOWN in our States! It was amazing how quickly I got a refund and response in the past, when triple billed by a company who refused to reverse the charges, after I wrote to the State Attorney General! REALLY…help yourself and other women, and write to your State Attorney General about these lying sales practices!
I’m in California and have started the process of fighting to get my refund and to get OroGold shut down in CA –by contacting the CA State Attorney General and the BBB– after also being LIED to on Nov 25, 2012.
I had the eye serum and the night cream applied under my left eye and when I asked, “Do you have a RETURN POLICY”, I was also lied to and told, “Yes, 90 days”. The price was slashed two times for me, so I thought with the 90 day guarantee, why not. After getting home, 1 hour later, my eye was stinging from the eye serum so I looked at my receipt to confirm the Return Policy and found “No Refunds. Exchanges within 90 days” written on the very bottom of the receipt.
I have also filed a complaint with the MALL MANAGEMENT asking why they would allow a lying/cheating store in their mall, and they are now involved in the process.
It is worth the fight to get the FULL REFUND, since we all have been charged so much. Please help me in the fight. There is power in numbers and between all of us, I’d like to see OroGold TOTALLY SHUT OUT OF the United States! Best Wishes to you all!
Amex is usually pretty good about things like this, particularly if you are a long term cardmember. I hope you prevail, this sounds horrible. I hate the hard sell..honestly, those women deserve to be fined for not letting you leave…I’d file a wrongful imprisonment claim against the store in addition to demanding a refund!
Oro Gold is in Bond Street in London, now (must have moved from South Molton Street, which is just around the corner). I was offered a “sample” from inside the store by someone standing on the street. I spent a perfectly hideous five or ten minutes in the store, being lectured by some Italian who was really pushy and rude. Fortunately, I’m not easily swayed and left a very frustrated young person behind me, having not been able to sell me anything.
I have emailed Oro Gold only to be told that they are purely an online store. Perhaps the store I saw yesterday is a franchise. I’m thinking of complaining to the Bond Street Traders Association. I have shopped Bond Street for over 25 years and have never experienced anything quite so very extraordinary in my life. It’s a nice street with nice stores. These people are like vultures.
As a young man with some knowledge of cosmetics, I must say, what a terrible experience overall. First and foremost the product(s) are made from colloidal gold which may present a few dermatological side effects if used over longer periods of time. As far as the face to face “experience,” this is how it went: First I was studied, and then complimented. Naturally I was sucked in. After the compliments…were the not so subtle hints my skin needed improvement. This woman was very persistent and would not let me out of the chair after performing 20 minutes of nail filing and exfoliating techniques. She even went as far as stating “we are friends.” After all that work I would’ve felt too GUILTY to not buy anything, so I purchased the daily cleanser. It seems just like any other product, because the first two ingredients are aqua, and sodium laureth sulfate. Those can be the first two ingredients in shampoo! At any rate, “buyer beware,”if it seems too good to be true, it is. -RB
Did Amex finally get your money back? Please ring me on 07847022266.
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The same think happened to me in bond street but I purchased the goods and then went back the next day for a refund and I was told when i purchased the goods that I will get a full refund back and when I went back the girl was there that told me that but then she said that my friend will give you back the money but they refused to refund me back £250 pounds don’t buy orogold there are conartist in bond street London . The are all lies that they say be aware of orogold.
I’ve just returned from a shopping trip to Bond Street and had exactly the same experience. All the hard sell techniques I’ve just read about were used on me and I managed to get out of the shop spending £150 on the products. I had an uneasy feeling so when I got home I Googled them and found out about the scam. I am not usually a gullible person and in fact have been using the same beauty products for about 8 years now, but I was sucked in just like everyone else. I feel that the presence on Bond Street gave the products kudos and will also seek to report them.
Exactly the same thing happened to me earlier, they were offering free samples outside their store on Bond Street, London and next thing I know I am whisked into the store. Immediately I was sceptical, if they were that exclusive, people would be queuing up instead of them having to grab people and force them in. The lady sat me down in a chair and proceeded to criticise my skin, I wasn’t happy at this point (just to clarify I am late teens, my skin still is hormonally unbalanced to say the least.) Having been to other brands for skincare, I know the difference between genuinely pointing out and helping with skin concerns and being plain rude. Ever the open minded, gullible girl, I let her try out some products on me, and voila I am not going to lie my skin looked better. Unfortunately, it was then that she started to turn on the hard sell. She brought out loads of products that I really didn’t need or want and tried to get me to buy them. She even offered me a special ‘student disount’ which was a £150 cream for £49. When she pulled out the price brochure I had to stifle a laugh, it was laminate plastic, very unprofessional. She proceeded to tell me that my ‘student’ discount would be for one day only so I should purchase the items today. I said that I didn’t have any money since I didn’t plan to go shopping, I was just passing by on my way home from work. She then asked me if I had a card, and thankfully I said no. When I came home and googled the company I was shocked to read one woman gave them her card and they charged her as they put the products on her face and then thanks to their ‘no return’ policy, she was charged hundreds of dollars. Another thing that struck me as suspicious was the saleswoman said the product was exactly same as crème de la mer and that they were going to shut the shop on Bond Street in the next few days as they were going to be stocked in Harrods and Selfridges. This all sounded a bit too convienient in my book. I am so glad I listened to my instinct and hotfooted it out of there before they scammed me. I am shocked that an establishment such as this can sit on such a prestigious street. I will be sticking to my beloved Clarins, if it’s good enough for Her Majesty, it’s good enough for me. LESSON: GIRLS DON’T BUY THIS OROGOLD.
Hello Mackenzie, I am a journalist looking into the activities of Oro Gold for a national newspaper in the UK and I came upon your posting. Would you be so kind as to email me at stevemills13@yahoo.com ? Then, if you’re happy to take part, perhaps we might arrange a telephone interview?
Many thanks in anticipation, Steve
I had exactly the same experience and would like to complain. Did you get any further by chance? Any suggestions?
Many thanks in advance.
30th December 2012 OROGOLD COSMETICS
I purchased these products in South Molton Street, London, on the 30th December 2012 and after using them for two days I came up in a very bad rash. I went back to the shop after a couple days and demanded my money back but of course I was refused like everybody else and
was told to e-mail c.service@everestm.com, I did that on the 4th of December and also sent photographs of my face which showed clearly the affects of the orogold creams. I received a standard automated e-mail introducing me to other web sites for more information on consumer rights. I replied that I already knew my rights and asked them to get back to me asap to solve my problem, and guess what! I was sent back the same e-mail. This was very frustrating and I am now thinking of going outside the shop and preventing any prospective customers from being dragged into the shop and giving these fraudsters anymore money. This is the only thing that I can think of doing which will effect them immediately or loose them money which is what they deserve. In the meantime though I will not hesitate to take this matter further. This should not be allowed to happen. It seems that we the consumers are not protected by these fraudsters i.e. Orogold Cosmetics, Everest Markething U.K. Ltd, London and whatever else they call themselves.
Hello Natasha, I am a journalist looking into the activities of Oro Gold for a national newspaper in the UK and I came upon your posting. Would you be so kind as to email me? Then, if you’re happy to take part, perhaps we might arrange a telephone interview?
Many thanks in anticipation, Steve
A very “High End” looking set up in Bond Street – today 15th Feb – incredibly pushy team of salespeople – we went in simply because we actually wanted to sit down!! They figured we were ‘out of town hicks” and put so much pressure on us to buy the rubbish – needless to say after our bums had had a rest we were out of there… but to think they could get away with charging £199.99 bottle??? Of what looked to be glycerine with glitter in it??? Sadly other very vulnerable non English speaking women were being lured in as we were laughingly leaving – dreadful. Feel free to contact.
I was given a free sample of the moisturizer in Miami South Beach. The Kid who handed them out was friendly. He asked me to come inside the store but I refused and kept on walking. 2 weeks after my trip to south beach I ran across the sample and tried it out at home. The cream really felt good on my face but, I know I wouldn’t pay more than a standard oil of olay price for their products.
Are you still looking for a story about Orogold ? I just spent way too much money with them and now can’t believe I did it
This happened to me today. I was trusting because of the location but felt something was wrong with the way I was sold to. I still ended up spending £50 on the peel and after reading all this am too scared to use it 🙁 I also feel like going back and asking for a refund will get me no where. What can be done????
I have the same story in Kensington High Street in London. Despite allergic reaction any refund.
The worst experience in this city….
How is possible they can do this to they customers?
I have to say that yes i do agree that the sales person are very pushy, but i mean – that is their job
The products themselves are fantastic!!
I bought 650(!) pounds worth of products in south molton street in London two months ago and im thanking my self every day for doing so..
My skin looks amazing!
Im radiant and glowing!!
My husband asked me if ive done a secret face lift!!!
My girl friends literally ran to their shop to buy some for themselves cause they have seen the results on me!
And also i dont know what they say in the US, but here in the UK its a well known thing that you dont always can get your money back when it comes to skin care (trading standards laws).
But after all girls – its your decision on what to use on your face, i know that i would spend good money on good products!
And no i will not buy a skin product online because im scared it will be fake!!
And really i dont want to take that chance…
Any way – i had a great experience with the Oro Gold products, i had a great time at their shop as well! The sale person was a very sweet and kind young man, yes, he was a bit pushy – but after all – he was right!
It does the job!
So he can be pushy or what not – i dont mined!
What i do mind is that i look great!!
I will defiantly buy some more for myself and my two sisters for Christmas.
Thanks Melanie, I bought today few of the product , all the negative I’ve read just now, I was upset, but you gave me confidence after reading your comment. Again Thank you.
I wish I would have seen all this earlier. I just had my wife go through all of the above and yes very pushie but I bought the whole line of stuff, discounted but yes I wanted her to be happy. She is beautiful but has dry skin and it seemed to work. I blow 500 on junk in a month so she is worth the try. Ill let you know how it works. Thanks for the heads up.
I just purchased several products in Dubai-I absolutely love them-I saw a change in my face in one day-Yes, they are pricey but worth it-They are cheaper in Dubai than US because its new to the Dubai Mall and you can really bargain with them-
Melanie, you are so fake…
Melanie, you’re a fake. Your English is not British in any way. We do not use the term “girl friends” for friends who are girls. Also, if you were from the U.K, you’d possess a British keyboard and would have the £ symbol.
You are probably one of their staff!!!
blah blah blah.
Yes, it was horrible experience at High street kensington. It was the same way to push me to buy product, can you get how many victime like us each day spent alot of money for nothing??? some people suggest me make a call to wacht dog or customer right organization to complain.
Toni what do u mean victims??
It sounds funny cause u decide if u wanna buy something or not..
If u don’t wanna buy u can just say ‘no thank u, have a nice day’ and leave the store..
And for all the ladies here : stop crying !!! If u want to buy the products so buy it,
And if u don’t just say bye!
Hello Mackenzie, I am a journalist looking into the activities of Oro Gold for a national newspaper in the UK and I came upon your posting. Would you be so kind as to email me? Then, if you’re happy to take part, perhaps we might arrange a telephone interview?
Many thanks in anticipation, Steve
Hello Steve, I saw your post on Snobessentials. I would be interested to hear what you have found out about Orogold. I have discovered 2 closed shops in Covent Garden, 2 dissolved Orogold named companies on Companies House register. They currently operate as ISOD Ltd on their website but are registered as ISODI Ltd on Companies House, same adress as the reply on their customer services email reply.
I have done a week of not sleeping after my experience on 28 July 2014 in 155 High Street Kensington, trawling the internet in all the citizens advice, WHICH.com, TRADING STANDARDS, Consumer Association, and contacted them all. I was completely taken in. When I left the shop I was euphoric, in a heightened state of excitement and had a feeling of tremendous gratitude to the sales Lady Jessica who had pursuaded me to purchase a product package. This feeling dissolved within 30 minutes and I was left feeling sick as though I had come out of trance, wondering what the hell had just happened. It is testament to how many times I refused that it took an hour, while she kept me there, she had performed 3 demonstrations, offered me for free another 3 product package, a 2 product package, 2 free facials, and a day cream. She flattered me, professed to want to help me, do me a favour, give me gifts that would go on her personal account, all while chatting away as though she was my friend and I was the luckiest person alive. Last night I sat up researching brainwashing/ mind control & manipulation techniques and am so ashamed that I fell for them. In my defence, Jessica is a master, they use her to train their staff!. According to the Consumer Protection from Unfair Trading Regulations 2008 Scehdule 1, Orogold use use BANNED TACTICS described under aggressive marketing techniques, including Lure & Switch, Limited Offer, and free Offer subject to purchase. I have registered this complaint with the Citizens Advice Bureau and The Kensington & Chelsea trading Standards office, who are very familiar with Orogold and customer complaints. Steve, please do contact me. and to ANY OTHER PEOPLE WHO HAVE FALLEN FOR THE SCAM: CONTACT K&C TRADING STANDARDS 02073415645. According to their receipts which state, underneath the ‘ no refunds if you change your mind’ disclaimer, that ‘Redress will only be offered in accordance to your statutory rights’. The sales tactics are unlawful and a breach of your statutory rights. We have rights and their are regulators paid to protect us. The more people who register their complaints, the greater case can be made against them. Do NOT be ashamed.
Hi Catherine, Could you please give me the address, e.g. who I have to contact/forward my complain? It happened to me in Bond Street at Christmas. I am so upset! Did you manage to get your money back? Many thanks in advance.
http://www.everestm.com/
This is the company behind Oro Gold and now Tresor Rare
Hi Celia, It happened to me this week. It was so upsetting. I’m not letting this go. I’ve reported it to my MP. I’d love to hear your experience. Let me know if you want to talk about it.
Has anyone heard from Steve and know if this is still being investigated?
It appears that Oro Gold in South Molton St has closed down and become Tresor Rare.
Same sales techniques.
It happened to me this week. So upsetting. I’m in touch with my MP and a national newspaper journalist. Would love to hear about your experience. Let me know if you want to discuss this.
Oh I so wish I hadn’t been such a fool, I feel really sick to the stomach! There is a new shop open in South Molten Street next to Lush and I experienced today exactly what you have described. I cannot believe I was taken in by it all and I am normally a fairly strong-willed person, is it really the case that we have no rights? I can’t even bring myself to open the bag and after spending £900 I should be feeling like I cannot wait to try them, what a con!
Hi Catherine,
I’ve had exactly the same experience as you a year later. I have informed Oro Gold that I believe they have breached the consumer protection regulations and that I’m asking for my money back. I’m investigating them now and would be I interested in hearing your experiences.
Hi Katherine, I wanted to ask whether you had got any further with your comaint? It sounds like we probably experienced their tactics in London around the same time. I still feel sick every time I look at the bag they gave me, I still haven’t opened it and really don’t know what products are inside due to their back & forth mixing products selling tactics!
Please let me know how to proceed with contacting you. This happened to me yesterday. Exactly 24 hours later I went back to request a refund (unopened packages) and was told no. The sales guy even admitted to not sharing the no refund policy with me.
hi, My name is Manpreet Kaur, one day I went to mall there was lady always stand in the middle of mall said hi hello, offer try this free cream, and convinced me to enterd into store show sample and told me that ur skin was so dull and said about my future husband which i did not like , she said this was free sample u don’t need to pay, she could resolve the money issue and put me pressure to fill details of my personal information, ID, and address and she did not tell me this is loan or agreement she forced me to take exit with full bucket of products, and said if u don’t want u can sell these products on Facebook after that many times I went there to return those products they said they have no return no refund policy, they said they don’t know any rule when u entered store and after taking exit they will not reuten product and refund, they send me email ur account is under legal action it affects on my credit score I stacked into their trapped , they made me fool, they call me everything , I don’t want to pick why I wil give my hard earned money to this fraud company nobody wants that I don’t know what should I do plz help me, I love in Canada,ontario, brampton
I fell for the “damaged box” pitch too, in Soho. They are extremely effective scam artists!
I had a really similar experience at Westfield Mall in Arcadia, CA. Thank God there was only one sales associate in the store. I got away after buying “only” a $400 peel for $100. She kept trying to convince me if I bought more it would be free. How is another product for $200 free I asked? She looked confused and admitted she was new and alone in the store and that she wasn’t sure how it worked. She tried to convince me to come back in an hour when someone was back from lunch by giving me a bunch of free samples. No way. I won’t even walk by the store now.
It’s crazy how aggressive they are. I think of myself as a savvy shopper, especially when it comes to beauty products (I mean, hello). But when two people are beating you down you kind of get confused and start to believe you do look like shit and need what they are selling. By the way, whatever they put in the products to make your skin look good while you are at the store (It’s almost a clay like mask layer to make your skin appear white and smooth) does not last beyond the first washing of your face. This is why they tell you to wipe off with cotton and to not wash it off! The layer of product left on the face gives a mask like appearance.
do you have an email for orogold corporate. I’m working on an article. Thanks, Emily
Did you ever do an article?
I am so sorry about your experience. Thank you for warning the rest of us. Glad that you posted your horrible experience. Let’s spread the words to warn everyone.
I have heard about them and saw them at Sears too, sure I was intrigue but the way they do the sales pitch just absolutely pushy and down right irritating, I just play it cool and walk away, but am sorry to hear about how they scam you Tina, hope you get your money back!
And I agree, this company should be shut down!
Hi Tina, a very similiar thing just happened to my dad at the mall, except it was a hand treatment system. 2 step system for $100 each jar, my dad said no, same high pressure sale we will throw in a extra jar for free, then 2 extra jars for free. He walked away! He said his hands were very soft though! I think we have to be careful of these kiosks and high pressure sales, sounds like alot of scams.
Hi Tina. I am sorry to hear about this. Something similar happened to me…I wound up paying $87.00 for a $6.00 tooth whitening pen!
Maybe you could try contacting your local State Attorney’s office.
If it were me, I contact an attorney…most consultations are free. Perhaps it would take nothing more than a letter from him to get you the refund you were promised.
Good luck, Pam
I called Amex again, they are taking it over from here. The agent on phone was appalled to hear the story!
I too was like a magnet for all these aggressive sales personnel in Vegas. I tried a different approach and told them that wrinkles were a natural aging process and I liked the character they added to my face. One woman asked how it felt around my eyes now that I looked 10 years younger and I replied “Awful, I just want to wash my face”. They asked my husband if he noticed a difference. He replied “Not one bit”. They left us alone. Remember as soon as you wash your face you wash away all the lotions. Save your money. This company is selling a scam.
I totally agree, the “mask” they put on me is made of thermal clay– they wouldn’t rinse it off, they take it off with a cotton ball (dry) so a layer of clay is on your skin, giving the appearance of a faux flawless skin. I am such a sucker! Glad you got away!
How can this company show proof that they use ingredients from the Dead Sea?. Their tactics are totally aimed at getting a sale at any cost. In Las Vegas there was a strong Israeli sales force, which seemed like all part of the persuasion technique. I am planning my next step, the fact that so many people have been conned is criminal.
OroGold does not claim to have ingredients from the Dead Sea, if that’s what they told you it was just those salespeople inventing that.
OroGold does however claim to have 24 karat gold in their products which I’m sure is not true. If you want to go after OroGold, maybe take a product to a lab to test it’s ingredients. I’m pretty sure that what the box says has nothing to do with the real ingredients of the product.
That way by the way, you will be taking care of the source and not fighting a million different store/kiosk owners who are buying the products from OroGold and selling in their store.
Good luck
A load of rubbish,and what a con……beware everybody!
I to had the same experience as all the others who have complained about the high pressure, high prices, and unethical practices. I believe all the stores should be shut down.
I had the same thing happen and I NEVER buy stuff like this, especially at such an expensive price. The salesman kept throwing in “free gifts” and talking about spoiling me. He even had the nerve to say that he wants to help and he has good karma for giving people such a discount!
No refund from them, so I tried Amex and I was told that they cannot take in any creams or toiletries! Did you get your refund Tina? If so, how did you go about it? Any help would be greatly appreciated. this whole thing makes me sick to my stomach.
I am still waiting to hear back from Amex but they didn’t say that creams or toiletries would not be taken back. In fact the agent who took down my story was appalled and had something similar happen to her so she was determined to solve it for me! Call Amex again- refer this blog entry and all the other complaints about these crooks! xo Tina
i just brought this product today @ Glendale Calif. I was so Stupid i really believe the sales person promo.buy one get one FREE…….
When i got home i check price @ amazon. its was SHOCK the prices 75% different.then i look at my receipt its NO RETURN….I don’t know how this products ?
I’m so sorry you got duped as well! This is awful. No idea what to do…
I work in an upscale mall in Boston as a Beauty Advisor for a enviornmentally fit botanical lifestyle brand. An oro gold shop is located on the first floor and on over 15 occasions Ive had women come in either crying or crazed over thier horrible products and “bullies”. Well today I had just had enough. A 20 year old girl who attends college nearby came into my shop crying hysterically. She had been bullied by two men into buying an 8 piece mask system and a 24k milk creme moisturizer at Oro Gold. She was shaking and had to return every single item she had purchased that day just to make up for the money she had spent at Oro Gold. She is a loyal customer at the store I work at and she wanted my opinion because I know how her problematic skin can react to non-organic or botanical ingredients. I advised her ( without trash talking another brand) that she probably shouldnt use a milk creme moisturizer because she has oily skin and is acne prone. Also the mask sold to her was for wrinkles and fine lines… SHE IS 20 YEARS OLD!!! I told her she was beautiful and she may want to protect her skin in the future,but she does not need to worry about fine/deep lines or wrinkles. She said she was going downstairs to return it because she didnt want it in the first place and she was intimidated by two european men. About 20 minutes later she came back in with mascara running down her face and what looked like and allergic reaction. She said they claimed she needed to address her horrible skin and even if they could they wouldnt return the product because she was in such need of it. During this false “consultation” she was told if she wasnt satisfied with the product they would refund her 100% and 20 mins later they told her EVEN IF THEY COULD THEY WOULDNT! They also gave her 2 free items or “gifts” as they called them that she DID NOT want. All she wanted was her money back.. Thats disgusting behavior. The product also started creating a rash on her problematic skin. I gave her a mini facial and told her not to let those bogus products touch her face again and to file a police report. I am so outraged by that company. I went in the store and acted like a customer just to see thier outrageous behavior first hand and they tried to get me for 2000 dollars. I expressed that it looked like the products werent doing anything as they assured me I needed it I pulled up amazon.com and laughed at them and said ” Hope you like prison because the rate you are going you will be there soon for this HARASSMENT you bestow on others!” Sorry to everyone who fell victimized by this ridiculous scam! A real company should be able to stand by thier product.
I just got a letter from Amex that OroGold won my case against them. I have to pay the $600 for the products. I can not believe this scam of a company is winning! But I don’t know what to do…
I want to cry, just by how tupid I was toda y. I got ” stucked” with $200 of products at Avenura Mall, fl
Being uses you can return what you don’t like at a store. I thought, Wellington if I don’t like them, go back and return them next day.
OMG, I feel terrible. But I am definately gong to say everything to averyone at the Mall, near the Orogold stand. At the end at least are they any good?
Never again Williams I buy from peolple at a kiosk. I was oñ my wat to Lancome. Cojos haber but something cheaper….. Bubububububu…..
Lets sordas the word, about Orogold.
Yeah my credit card company stood by Oro Gold too.
I was at Irvine Spectrum today to pick up my son from his high school volunteer work. I was “pulled” in for a sample which I denied..I told him I was in a hurry to pick up my son, but the sale guy said to give him 30 seconds, which I somehow believed. Then he passed me on to a female sales person which asked me the same hideous questions like the other reviewers …”did you shower since last week?” She then commented on my small sun spots on my cheeks that she promised she can get rid off, but she ended up putting the product on my forearm instead and accused me of not showering lately ?!? Wth?! To make the story short, she went from $199 to $250 per item…to giving me 4 items for $400….I kept on refusing it but she asked me “do you see the results on your skin?” I obviously said “yes, but I don’t know if it’s short-lived or no” so I told her give me 15 minutes to pick up my son then I’ll come back. All I wanted in that 15 minutes was to google and read a little about the company and products. They were both unhappily had to let me go because I was so determined to leave. I was thinking as this girl was blabbing her way to make me pull out my wallet…if the products are that good and that expensive to make, why are they keep on reducing the prices right in front of me. After reading just a few posts on-line, Boy was I glad I had walked out of that store.
I had this exact experience with Tresor Rare today in Hanalei, Kauai, HI. Young guy with an Italian accent standing in the doorway of an upscale-looking shop that I initially mistook for a jewelry store. He was smiling and making eyes at the tourists, complimented my skin (which was a tip off since I was fresh off the beach and sweaty) then offered me a sample. I suspected BS Immediately upon realizing it was skincare but I had time to kill before a legit salon appointment so I let it play out. Same hard sell techniques, same rude comments about not showering, same damaged box mentioned in other posts, etc. After I finally escaped without purchasing anything I mentioned it to the woman at the salon and she said she’d done nails, etc. for some of the Tresor Rare people and they were strange birds to say the least. She said she asked a couple of them about the products and they all gave her the same spiel almost like it was rehearsed. Really disturbing. Kind of felt like I’d had a brush with a cult or something. My sympathy to those who were sucked in. Could happen to anyone under the conditions described here.
I got sucked into the Fort Lauderdale store and before I knew it 45 minutes passed and I purchased 300 for 3 products. Tried to return them 24 hours later and I was denied even with the sales guy admitting he didn’t share the store policy with me.
I did the same mistake like you. I just brought three 24K Oro Gold peels and day cream for $250 @ Fiarfax Virginia Mall. I was so Stupid to believe other customers’ words at the kious saying the products are good and I wonder if that is a set up. I ended up by the seacretspa recover for 3 year supply spending over $1500 When i got home I did not feel comfortable and researched the web site realizing most reviews are negative. What can I do now? I don’t think I can return them either. Based on your experience, I won’t be able to return the merchandize. I hope they improve my skin, otherwise I do waste all that money for unethical sale. I am not smart in this case should never believe these non inspected products from other countries. I don’t know what else to do either.
It’s an outrage that they are getting away with this. My next step is reporting them to the Better Business Bureau… Tina
I’m in Las Vegas and purchased the products at the Paris Hotel. Yes, the sales people were a little pushy, but both my spouse and I immediately saw reduction in lines and dark circles. We both purchased and tried their peel too. It worked great on my spouse, but I couldn’t get it off part of my face. It stuck to the peach fuzz! I got very upset and worried. After lots of water, scrubbing, and just picking it off – it all went away. (No rash or redness remain; the skin is smooth.)After reading your blog, I was prepared for trouble today when I went back to the store to return this one item. I spoke with the sales woman from whom I purchased the products. She offered me alternative products, but gave me no trouble getting a refund. In fact, because I purchased all the products under the “Gold Package”, I wasn’t sure how much of a refund I would get. The store was very fair and refunded an amount I wanted, but didn’t expect to get.
I am glad to read a positive story about Oro’s Gold!
I personally know both brands very well, OroGold and Seacret Spa. I’m sorry for all the people here gotten scammed by the OroGold aggressive salespeople, the product is a total scam.
I do want to reassure you that Seacret Spa really are very good high quality products. I’ve been using a few of their products for several years now and could not be happier. I have a skin condition on my face that no other product in the market was able to take care of, and completely disappeared after a couple of days of using Seacret products. The Dead Sea Minerals work. That’s a fact.
Good luck to all the rest of you with bringing OroGold down..
I have an idea. Why don’t all of the women on here and have been scammed by this company go out and save some other women from the same mistake they made. Suggestion, print off these comments and stick in your purse. Instead of avoiding this kiosk, find it the next time you are out shopping. If there is someone in the booth, go up to the customer and interupt the sales shark and expose them with the truth. Nothing will get them to quit until the truth gets out there. Evil prevails when good men do nothing.
Debra
I LOVE this idea! So print these comments and tape it to their door? haha, I love it!!! xoxo Tina
how about a class action law suite
I am completely disgusted by this company. I received a gift set from my mother for xmas and really liked it. Then I went to her house this past week and she has a huge box full of products. She started crying when I asked her about it. She was completely bullied at a kiosk in the mall in Cerritos, Ca. She was conned into spending over $2,500 which she cant afford. She tried to return the unopened products and they were rude with here and the man at the kiosk took her receipt and said he would talk to his partners. Its so disturbing how they are still in business. I am doing research on the Better Business Bureau and what I can do to try and get her money back. I am happy that you are blogging about this. I just hope it prevents some people from buying their products.
I am so sorry to hear about your mother’s experience! Let me know what you come up with. xo Tina
I recently had the same experience with the sales people at the mall. I was suckered in to it, but I fought back. Did a little research on the internet regarding the California law “no refunds, only exchanges”. It turns out all merchants who sell this way, must post a sign where it is visible for customers informing them of such a policy. Stating the policy on the receipt does not satisfied the law. I went to the kiosk and took pictures of proof that no sign was posted and informed them about the California law. The next day I went back again and they had placed a small sign posted by the cash register. By then I had talked to the owner over the phone and he promised me that I would be taken care of. They did not and were rude to me. I hate feeling powerless. So I decided to stand by the kiosk and let potential customers know that there are no refunds, only exchanges. They ran off quickly. The sales people were angry and told me that what I was doing was illegal. I DON’T THINK SO. I also told them I would come everyday and keep informing customers. I wanted to hit them back at their pockets. It worked. He called his boss. We negotiated and I received 50 percent back of my charges. It was more or so reasonable to what I would pay for the products on-line (not from their website) However, I am not going to stop. Each time I go to any mall, and see an Orogold or a Premier Products Kiosk,I will devote sometime to inform potential customers about the refund policy. I am angry that consumers are being robbed. We need to do something to stop their sale tatics.
I had the experience in San Francisco. It was in a big shopping mall and the sales men look very professional. After 20minutes selling talking, I decided to consider before buying them.finalin the sales man was angry because I wasted his time without buying his products. I just realize he was a faker.
At least I’m not the only one who feels like a fool. And what a fool….I’m out $2000.00. I got almost yanked walking down strip in Las Vegas. Unfortunately I had been gambling and drinking and not thinking like a sane person. They kept avoiding stating price and the next thing I’m handing over charge, which they rang up and it didn’t sink in I just charged $2000.00. I was so pissed I allowed these people to snow me it ruined my vacation. What made me even madder is I let this happen, and I could not afford their junk. I havent used the junk at all. BEWARE!!!!!!!!!
The same exact thing happened to me in Key West, FL – though in this case it was “Forever Flawless.” Same company, same scam. You are definitely not alone. I’m still trying to figure out what can be done about it.
They got me in Fort Lauderdale. I filed with the BBB, but I will probably take it up with the city. Businesses like this hurt tourism.
I wish I had seen all your comments before I just got suckered into buying products from the Oro gold store on the Las Vegas strip. I came back to my hotel and immediately looked up the products and almost got sick when I realized how much I have over paid. I got about 12 products for $1800….OMG how is it that this type of sales scam can occur right out in the open. The gentleman who attended to me was a great salesman. And….the product did show immediate results so how could I argue. Every time I tried to leave he said let me just show you one more thing. Of course everything he showed me had results and of course he was giving me a “great deal.” I am such an idiot for falling for this scam. I will definitely use every ounce of product given the price I just paid. I will never again be entertained by anyone giving out free samples of anything. I should have known better but I got up at 3:30 this morning to head to the airport to come to Vegas from the East coast so being overtired left me vulnerable. If anyone comes up with a way to put an end to this scam let me know and I will pitch in….you can bet I won’t hesitate to say something to others if I see them getting pulled into the stores…
Another sucker taken for a ride…I should have bought stock in the company as I’m sure they must have incredible profits.
Nancy
Unbelievable!!!!!!!!!!!!!1
I also got caught up while visiting Las Vegas. I only lost $35 on the Gold Facial/Peel. Of course the offer started much higher and for other products. But, when the saleswoman offered the facial for $35 I though it was a good deal. Especially when I had seen and felt the difference on the top of my hand when she showed me how it worked.
How come it does not work like that on my face now that I am home? It is a shame how these “carnival barkers” act to tourists; it left a bad taste in my mouth about Las Vegas in general.
It is a shame about
I wish I had found your site earlier. I just sent the following e-mail to BBB Online:
“Today I purchased $53.12 product from Oro Gold, after being pushed into purchasing what the sales representative Idan said was originally 100+ dollars but that day, he was selling it for $79. He said he would throw in a sample of foot moisturizer. I said I wouldn’t buy it, it was too expensive, and he looked over his shoulder to see if his colleague were in the room, and told me he’d sell it to me for $53 dollars. He told me to zip my lips, as he threw in a full-sized bottle of foot moisturizer.When I got home, I looked at my receipt, and, at the bottom, it said, “We will be happy to exchange your products at any time so long it has not been opened. However, WE DO NOT ISSUE REFUNDS!” I have never purchased a cosmetic product that would not offer refunds, so i was surprised to find it at the bottom of my receipt.When I looked up the product online, I was surprised to find at least a hundred women complaining about being scammed in a similar way (e.g. the looking over the shoulder, being given inflated prices and then giving a huge discount, and the unsettling “No refunds” at the bottom.)Because the store was at Copley, I did not expect this kind of scam. There are so many complaints, I cannot believe the company is still in business. Please help me. Though I know that $53.12 is a relatively small amount, I feel scammed and tricked. For more examples of these complaints, please see http://www.yelp.com or http://www.beautysnob.com/2011/11/oro-gold-cosmetics-fools-gold.html . My credit card said that it cannot help me in getting a refund [because it does not count as fraud since I met the merchant and signed the receipt].”
Ugh. If anyone in Boston has had success getting her money back, I’d love a response. Mostly, I’m embarrassed that I fell for this. I always skip kiosks but because it was a store in Copley, I thought I was safe.
-Tina
Hi, had the same problem at Copley. Felt pressured by two guys intially then followed by one only. Tested eye creams on me and peel total price around $500. I said thats too much so he did the line ” well l sold $4000 today so l can give this to you for $150 l did feel suscipous but l felt obliged to buy. He kept throwing in products. I was tired just flown in from the UK. I left the shop and wandered around the mall but felt uneasy about this so l read the receipt and ‘used items are exchanged or credit – unused items full refund within 7 working days so l went back feeling nervous as they are a strong team, but l did get my refund phew!!! I sticking to my Clarins that l know well.
Well, i do have to agree with the sales tactics being wrong. However, i love the prodcuts. My mom and I have been using them for the past year and have seen magic on our skins. The problem is the people selling the prodcut but it has nothing to do with the people making the product. They just wholesale and distribute to people who make the product look horrible but its technically nothing to do with the manufactures. Also, i have noticed that all the kiosks are exaclty the same. I have seen nail carts, hair iron carts, dead sea carts and for some reason, alllllll of them have horrible pushy sales people. I guess the sales people are the face of the products but i dont believe this is a scam. I buy my products directly off orogoldcosmetics webite and purchase directly from the manufactures so i dont have to deal with those rude people pushing to buy. That way i can shop calmly and choose what i want on my own and not let anyone talk me into buying what they think works for me. I dont think the manuifactrues of this prodcut is necessarily affiliated with these rude sales people. My point is, i still love their prodcuts eventhough the people selling it SUCK!
I agree with you, The sales tactic may not be honest but the products are great I have been using them for less then a month and my skin looks and feel different. I bought my at Main Place in Santa Ana CA. I was already planning on speding at least 200 for products somewhere else tho since the winter is coming and my skin get really bad.. The girls at sephora were just rude and none of them help me so I went to oro Gold insted I paid $200 for the peeling and the other one that comes with it and honestly the are the best products I have used in my 26 years of age.. and online I found them and they were $180 each..
Don’t you think you people are exaggerating? I mean really, how can someone get “suckered” into making you buy something you don’t even want?! The truth is that, yeah the salespeople are pushy, ALL SALESMEN are pushy, it’s their job…. TO SELL!!! They didn’t force you to take out your wallet, you chose to buy what you did. I’ve never been pushed into buying anything i did not want, no matter what sales tactics they use. I mean yeah, the products are pricey but you pay for the quality, not the sales pitch. The products are NOT rip offs because they actually work. Bottom line, the product works. That’s why I bought them and that’s probably why you did too, and that’s the truth.
Lisa, I don’t think its a question of the product itself but when you realize after the fact that these kiosks or stores selling the product have marked the price up beyond belief it’s not exaggerating…it’s truly a rip off. Some people find it easier to walk away from pushy salespeople… unfortunately this is not the case for all of us. I had no idea how inexpensive these products are online until after I had already been mislead by the salesman and had purchased $1800 worth of product. I now know I could have paid a few hundred online for all products I walked out with (some of which he said he was giving to me as a gift)…he claimed I was getting such a “great deal”….what a bunch of BS…it is a scam.
I bought the same products as you and yes they were overpriced as opposed to amzon price, but truth be told, they are amazing!
so sure, I paid alot the first time but I would never have met this brand if not for that young man who got me inside the shop and gave me a deal.
it’s easy to moan and cry but at the end of the day your credit card is yours and not anyone elses, so as long as it stays in your wallet you’re good…
HA! You cry about markup?? I work for Gucci… How much do you really think it costs to make a purse???
A lot closer to $30 then the $3000 we sell it for.
Grow up! You don’t like the mark-up, go to the flea market
Quite right!!!!
The exact same thing happened to me. They made a false promise to consumer, like ” money back guarantee ” and they even lied to me who was the manager. The lady said because she likes me nd she is the manager, so she can give me a deep discount. But when I came back to return the products within an hour, the guy worked there said he was the manager.
We should report to Attorney General Consumer Protection Division of MA, and TV channel 5 for investigation. Also, we should contact the Simon mall to let them know. One of the reason we spent so much money was because we trusted the stores inside the Copley Place. This kind of deceptive sale has to be stopped.
The same happened to me at Copley Place. I think they punt sth in the creams. Kind of drug or something to lessen your alertness
The same exact thing happened to me @ Century city mall.It is crazy how they lie
And get away with it.They are crooks from israel.The Unfortunate Thing is that I am alergic to the product too, so my $1100 is Gone and I can not even use the product. My eyes were the size Of 2 eggs the next day and my face was swellen.
They are bunch of thieves & I hate them.
Omg, total crooks, I agree! I’m glad so many people are sharing their horror stories. xoxo tina
I had the same heavey pressure sell at Copley. Got suckered into spending $200 on the eye cream and they apparently gave me the eye serum for free. Checked Amazon too and the products are way cheaper on there. To make things worse, I was allergic to them as well. 2 days into using it and my eyes were swollen, red & itchy, then peeled slightly and now 2 weeks later, even my old creams that were absolutely fine are stinging. I went back to Copley for a refund, but I was told they could only do refunds within 7 days. They did exchange it for some body products. Can’t believe the trouble I’ve had with my eyes. Very painful. 1st time I’ve ever had a reaction to eye creams…and I’ve tried a lot!
I’m glad you blogged about your experience with Oro Gold. I was walking along the mall today and an Oro Gold sales staff stopped me and asked if she could show me something amazing too. I’ve never heard of the brand till today so I thought I’d hear the lady out. After trying a few products on my hands, I told her I have sensitive skin and will try the moisturiser at home first to see if it’s suitable for me. I thanked her, stood up and proceeded to leave when her male colleague appeared and started hard selling more of their products. This man was a lot more pushy and would not let me leave despite having told him I was hard pressed for time (I ended up being “kept” in the store for half hour despite wanting to leave within the first 10min!). In the end, I told him point blank that I didn’t have the habit to buy new skincare products without doing some research first then I thanked him and quickly walked away.
Thanks for the heads up!
Oh you got away, I’m so glad! xoxo Tina
Hi, the same thing hapened to me and I never fall for these things, but these sales people are amazing they could just read me and knew what buttons to push “you work hard and deserve to spoil yourself”, etc, etc. I am also really angry, mostly about being over charged. I did get a receipt though and it is not stamped no refund but I also purchased it at a kiosk and don’t know who to contact as I was promised my money back if I wasn’t happy and I honestly am not seeing any difference and the day cream is a nightmare for my acne. I live in Gauteng in SA – if anyone knows where I can go or who to call, please let me know.
OMG… I just got taken today too… I went to the Mall and got stopped by a VERY good salesman… I ended up paying $300 for 6 products…So I came home and went on line, only to find that I paid probably triple the price from Amazon… These products better do everything he promised !!!!!!!!!!! I am just another Sucker….. Live and learn… Seeing as everyone is saying they will not give refunds… UGH !!!
Unreal!!! How ironic….I just had the same exact experience with my Mom on Monday at the South Bay Galleria in Redondo Beach…..The guy was RELENTLESS.. they started making tons of claims and then throwing Oprah’s name in the mix and how she uses this product , etc. They applied the serum around my laugh lines around the mouth area , ON ONE SIDE of course and honestly, I couldn’t see much difference. I’m an RN who has been using botox for 10 years plus I’m pretty skin savvy interms of peels, creams and I know the mechanics of fillers and how they work. This salesman told us he was the “owner” of the shop and this deal he was offering us, on his Ipod of course, was for TODAY ONLY!! He told me how botox actually damages the muscle and causes muscle destructionwhich i know is a blatant lie because its administered subcutaneously; just causing temporary paralysis. I knew we wouldn’t buy any products but the relentless hard sell of this guy was unbelievable. My mom also informed him that as the wife of a retired salesman, she knows that there’s no such thing as “this deal is for today only”. …..I’m glad we were able to resist the temptation to buy as we told him we have “real bills to pay like mortgages, property taxes and groceries” but this guy would not let up! Finally we said we would be on our way and left. His whole demeanor changed when he realized he wasn’t making his sale and I see how they get away with this gimmick. They serve champagne and the store is very high end in appearance but i’m so glad I checked this site to see the product is nothing but bunk!!!
Oro Gold scam!!!
I was suckered and bought $300 worth of this product at the Southbay galleria because of a high pressure salesperson. He lied and said it was all natural, and also lied and said the products were on Oprah. I got the products home only to find that they were not on Oprah and not all natural, but contained the chemical benozyl peroxide, which I am allergic to. After 10 calls and two trips to the store I was finally able to return the product and get a refund, only because I was allergic!!!!
It’s really a nightmare! I just spent $650.00 on their products couple days ago at the stonestown mall. Of course, all the bad things happened to me. I don’t know why I’m so stupid. Can I sue them?
I just had an experience with Orogold today at the Main Place Mall in Orange, CA. Lucky for me, I spotted right away the “this weekend only” scam like sales pitch (buy 2 bottles of eye serum and cream for $400.00 and get the facial cream and peel free) and a few other bully tactic giveaways, the Israeli girl mentioned Dr. Oz, too, so I said because this products were expensive, I wanted to do some research before I buy, the girl walked.
I don’t know if the fact that my husband was there with me had anything to do with this seemingly easier outcome than what some of you experienced? I wouldn’t pay that kind of money for eye creams anyway in the first place unless it’s really proven by Dr. Oz (in lieu of having Botox done or a facelift). Maybe that’s what saved me.
But, for the sake of reminding ourselves…
Ladies, don’t spend hundreds of dollars without doing some research. But most of all, trust your instinct. If something doesn’t feel right, walk away. Hold on to your hard earn money. Don’t give in…ever…to anybody, under any circumstances. Don’t feel obligated because you are not. Tell yourself you don’t know these people and you don’t owe them a thing. They don’t know who you are neither and they would be careless who you are. They only want your money. That’s it. Once you have that knowledge imprinted in your brain, you’ll always do the right thing for yourself and no one else.
Good luck.
I usually pride myself in being able to spot a conman/woman a mile away, and usually walk away quite easily but these sales persons are the absolute BEST at what they do. Granted my interest was piqued …….which was probably my biggest down fall here. Ok my bad!!!
Granted, the beautiful faces, young bodies, and slick talk really gushes and oozes honey!!!! They still managed to take a fair wack off me!!! I was quite angry with myself ….. but decided that I needed to take action on this.
I got mine back on them just yesterday. Told that because I had dropped a large amount Rands into their laps, I would be given (free of charge …. of course) a facial worth just over R1000.00. Of course it would have to be taken up within the same month.
So I waited until near the end of the month, phoned and got this way out,….. non committal …..voice on the other end,….. until I explained that I wanted to take up my free Facial.
Well the honey started dripping once again!!!!
I also was fully aware that the “Facial” I was about to receive was probably a make shift, either half face or just the use of one product, and not the entire shebang that one would normally get on a proper facial treatment!! After all ….. it was a freebee!!
None the less, this was payback time for me, and I was about to take them on and walk out with naught more than I had already dropped at their feet!! The bonus would be that I was about to become a stronger person than that of Sales talk.
Of course the appointment went a little like their normal reeling in of sales, with more talk of how you look and what could be done for you, and just how much you deserve to treat yourself…. a pat on the back for the sales person.
With the makeshift treatment over, and a definite immediate improvement on the skin (yes bonus points for that one too)I was now being told about their most expensive product in the range – the Gold Mask which retails at a whopping R25 000.00!!!
Great…. this was my big chance!! Yip, really got them going.
They interested me in being able to give me this amazing deal which ….. together with the Facial stretching mask (I had just received as the free “facial”), and because they had already sold Gold Mask set at FULL PRICE today,……. would allow me to purchase the entire 2 sets at the amazing deal of just R2500.00!!!! Wow!!!
Oh the best for last!!!!!! LOL…….the very best – by taking this deal I would be ONE of just SEVEN people in South Africa, to have this very very very expensive Gold Mask product!!!!
Well long story short, I looked them directly in the eyes, and told her that if they was able to give me this great deal today, then when I am ready to take my existing product to the next level – after using them up, and seeing any long term benefits, that have been promised to me…. by them and Orogold…. then the exact same deal would be offered to me at the time I would like to buy it.
It took some doing, but needless to say, attitude changed,….. BUT I left feeling much more empowered!!!!
Oh, and by the way, it helps if you leave your bag in the car whilst you do this!!! They can’t lean in and wiggle your credit card out of your bag this way!!!
Yay to me!!!!
So Girls, don’t just get caught and get Angry, get even!!
Even if you just go in and take them for the hour’s ride to walk out without giving them the sale!!
It’s up to us to learn to be stronger in economic crunch times and become more savvy. The hunters out there are getting hungrier and more cunning!
Oh …………and if you think they will feel badly about making them loose the sale, ……… believe me they were fake in the beginning, and didn’t care about anything other than the sale in the first place!!
Go Girls go….. become more savvy, and empowered!!!
I really couldn’t agree more with your comments. We just came back from one of their branch in London New Bond Street. Somehow the sales talk they’ve given us more or less the same lines of heckling and promises which is out of this world. Sadly my friend was the one again bullied to purchased another x2 skin products for listen to this from £298.00 down to 198.00. When we were about to leave the shop, this woman who claimed the owner said she will give me one of the moisturizer for £49.00 from £149.00 and she will throw the cleanser free for my friend as sadly they already have taken almost£300.00 Beware guys, be vigilant as this people OROGOLD is a scum.
THIEVES!!!!! STAY AWAY FROM THEM!!!!!I was suckered into buying Orogold products from Main Place Mall in Santa Ana, CA. After doing some research at home, the $2500 I spent was an overcharge of 75% from what I could have bought the items for on the internet. I can go on and on about the sales pitch,but if you have read the previous stories, it is the same. Basically convincing a 65year old lady that OroGold is the fountain of youth. BS!!! No returns or refunds. Has anyone else had success in receiving their money back????? Please spread the word so that others don’t lose out on their money too.
I just got home from the Westfield Galleria in Roseville, Ca and was also suckered into buying these products. Luckily, I got out of there with only spending 160$ but I was also assured that I could return the products and when I came home to do some researching on the product I just purchased and my “free gifts” I came across this website. I am so glad to hear that I’m not the only one who fell for this! I also have an appointment for a free facial and although a free facial sounds fantastic, I have no desire to ever go back into that store. I’m only out 160$ and sadly, I feel like I am one of the lucky ones for making it out of that store without spending hundreds of dollars. Thank you for blogging this and thank you everyone for sharing your stories. I wont fall for this ever again!
Well, I had the same experience at the Irvine Spectrum Mall. Just walking by going to my car, a salesgirl called me in and stupidly I entered. I bought the eye cream & serum for $400 with a 2 added gifts. Then unfortunately for me I had time to do a facial. With two women working on you telling you how great the product works on you, I got sucked into buying more product and so many gifts included. They reassured me over and over I could return the product. I felt overwhelmed, I am so angry at myself for letting these sharks talk me into the product. I did the same as everyone else, went home researched it on the internet found out I did not get any gifts at all, I really paid for everything. I took it back the next day and of course like everyone was told no returns. I called customer service, they told me they would look into this and get back to me. That never happened. I am out a lot of money I could not afford. They are sharp, even though I new in my gut I should not buy it, I felt pressured and went with it. What a disaster.
I think the real tragedy is that you spent money you couldn’t afford to lose.
Gosh, I have done well then. They cornered me at their Bond St store in London today. Again the guy was charming and told me that they had a special offer that was ending today – shocker!!!He wanted to test some eye cream on me but as I was wearing a full face of make-up there was no way I was letting him near me!Although he was a very skilled sales person I never purchase skin care without researching it. I think I became wary once he told me the cost of the stuff. I had no intention of buying a thing especially when he told me how much he was charging. He then proceeded to better the price offered to me and used his sales techniques to try to pursuade me by making crazier promises. It was very full on and I couldnt wait to leave. Wow, having just googled the brand I am so glad I walked with just a crummy free sample. I really feel for some of you and thank you for sharing it all. This Londoner had a lucky escape from Jonathan and his “gold” promise today. Just awful.
I’m a guy and I got tricked into a purchase as well. They are VERY aggressive and the woman would lie and say “listen, don’t tell my boss but I will give you my own employee discount.”…but I’m sure it’s still considered overpriced and/or NOT even a discount at all. The more you are resistant, they will most likely bring up the “don’t tell my boss I’ll give you my employee discount” shpeel, and just might throw in something else “for free”. Luckily I escaped and just ended up getting the nail kit (hand lotion, tea tree (supposedly) cuticle oil, nail smoothing block, and nail filer). They usually ask what skin care I use and bash whatever it is (Chanel, Bvlgari, YSL, L’Occitane, etc.), in comparison to their “exquisite, top of the line” skin care products. They won’t even care if you’re in a hurry, they are confident you’ll thank them in the end. They brag about how others have recently purchased “thousands of dollars worth of their products” and how it’s “a secret weapon for respected A-List celebs in Hollywood”. The first time I was pulled into their sales trap, I was insistent that I was not interested and you know what the sales lady told me?? She said this to me: “YOU HAVE UGLY SKIN… YOU NEED OUR PRODUCTS!” I’m surprised I was tricked into buying their nail kit several months later. They aren’t worth it, if you’re going to spend $$$ for skin care, try a reliable source such as Neiman Marcus/Barneys/Saks, etc.
I feel so stupid now. My husband and I went in the store….same stories with everyone here of how the sale person trick you to buy their products. My husband pay for the stuffs worth amout $1000. This is terrible.
OMG I can’t believe all these stories, or yes I can. They nabbed me as I was on my way to a Lingerie store. in Century City, C> I kept saying I need to go to an appointment I’ll be late. The Sales Person was very aggressive and said let me show you the difference with your eyes. She put eye serum on the left eye and held a mirror up at an angel for me to see the difference.
I did see some difference, but then again I was really tired.
Next thing I know I’m getting. I’m trying to get out of there again and the sales Woman is going if you get this and that. I so stupid I buy the Eye serum, eye cream, and deep peeling is says a discount of $49.83% total came to $328.25.
Then she says I like you so much your so sweet I want to give you a facial. I was thinking that she wanted to sell me more product. I go back at 3pm the same day and get the 24 k Bionic Complex Thermal Mask. She puts it on one side of my face and we wait 20 minutes it was warm and it felt Ok. She wiped my face off with cotton balls. She held the mirror up on an angel and says what do you think can you tell a difference. I could tell a difference, so we proceed to do the otherside. I walk out buying the mask for 34.78% off. putting it at a grand total of $163.12.
By the time night time came around my face was really uncomfortable. I must be allergic to God knows what in this product, my left eye was bugging me. All night long I was up putting cool wash cloths on my face. I was so uncomfortable. By 11:30 I called Citibank to cancel the transaction they said it was pending and see what I could do at the store tomorrow. I called Citibank again at 6:30 and told them the product was causing some kind of allergic reaction. They said it is up to the Store since there is a no return policy. I went to the store at 10:30 this Morning and said I want my money back whatever was in the mask is not agreeing with my face and I am was uncomfortable all night. I also said my left eye was bugging me, that some product must of gotten in it. The song and dance went you know we can only exchange, what can we do for you etc etc. I said I understand your no return policy, but at the same time I did not know that I was going to have a reaction to your product like this, and I do not want to use any of your product. I called Citibank, again they said it was up to the Merchant. The Sales Woman, which was not the same one. knew I was upset and obviously she has no authority or at least that’s what she told me. I said I don’t want other product I was just going to walk out I was so upset. She traded out all the product on supposedly gentlier product. She let me put some moisturizer on my face to calm it down. It is 1:27pm Sat is still uncomfortable, and I don’t want this product. It has almost become the principal is someone walks in says Wow I’m sorry but I am having an allergic reaction to this. Usually the store doesn’t even hesitate and will just refund your money. I hate this hard sell kind of selling, and I know better for heaven sakes I am 55 years old, why on Earth did I let this happend. I just don’t want the product and I am taking it back. I will not use it. I’m upset with Citibank they will not help me.
I was on a business trip to vegas and did not get conned! The sales pitch and lotions seem real but I didn’t buy anything since I said I only had hand luggage. Thought about returning to buy something the next day but after reading all these blogs I’m glad I didn’t. Thank you all
i just got a 24k gld deep day cream and and an acne prevention mask +24k gold deep peeling for $39. i thought this was great value and now i have read some of these comments i relize i got a bargain as it seems some of you have spent over $570 on these exact creams :ouch
Nice, rub it in! lol.
After almost a month of falling prey of Oro Gold Cosmetics trap in to buying their products, I finally was able to return and get a full refund. The management in the mall where this kiosk is located helped me to achieve this. I sent to them a complaint about their deceptive sale practices. I told them how the event took place how the sales person failed to disclose their “No return policy”. I took a lot of e-mailing and calling to the owner and the mall’s management to have this resolve. The nightmare is over now. Never again Oro Gold Cosmetics.
I just got conned in London. This is so not like me. I was jet lagged and a bit hungover and fell for every trick. It’s not over though. I’m going home but writing them for a refund of the difference between what the products are worth and what they charged me. And providing proof that I work for one of the largest media companies in the world. If they don’t, I will be sure to make information on their scam goes viral.
Kerry, what happened after that? Can you use any of your media contacts to expose this company? They are now “tresor rare” in London BTW.
Kerry what happened about this ? Did you get your money back ? I just lost over £3000 on both companies just off Bond Street. Feel so stupid now.
Wow!!! I’m relieved I wasn’t the only one accosted by these creeps!!!! I went to Mission Viejo Mall yesterday in a great mood walking towards my beloved Sephora when this girl Adell was passing out samples and stopped me to waste my precious time. I knew from the minute she opened her mouth she was selling me crap. I was very nice and patient to her and she was taking advantage of that! My gut instinct kicked in. She offered to give me EVERYTHING for FREE if I bought something. I work too hard for my money and have learned my lesson in the past. I wasn’t going give my money away that easily.
Shame of these people and product line to harass and take advantage of people. When I told her I wasnt going to buy it about the fifth time she got mad and said fine. I walked away and laughed of how ridiculous she came off with the lies “I like you I’ll give you this deal! I will keep in touch with you, I’ll get you an hour half facial….blah blah.” I hate going to the mall to begin with and this disgraceful girl ruined by experience at the mall. Don’t buy a product that supports this type of harassment .
I just was bullied today. I too felt they showed you a fake website with super high prices just to show you that you were getting a good deal. I was digusted with the fake comments like…you so cute, I like you so…I went to walk away three times and each time he went lower. I felt like I was buying a used car. I was really annoyed at his comment that if I buy anything it should be for my fine line and wrinkles..o, really,,,now I really don’t want to buy something from someone who just insulted me. However, I almost fell for it with the last bargain price, but I wanted to go online and check the product reviews. When I did get home I looked at my treated eye and wrist where the he tested the skin peel and I did not notice any difference. I don’t know why malls allow people like this in.
Got conned too yesterday at Aventura mall in Miami for a mask at $200 and had a hunch it was a ripoff, so I went online to find all these comments. I am thinking about going back and following the south African lady’s advice to take them up on the free facial. The sales guy the worked on me, Israeli, used all the tricks found on this site: the damaged box, the free gift, the REAL need for me to eliminate the deep lines on my face, etc. if I do go back, I’ll take my iPad along and share some reading material on this site with them
Whoooa tnx for the free wifi here @ the mall in antipolo coz i read ur article after they done so many demo on there product and made me think that i really need to invest to make my face sooo good coz they promise its really good and they have money back guarantee but something make me think why do they have to be accompany me for withdrawing my cash to the atm machine. I was walking and thinking if I shoruld buy it or what and it came to my mine to open up my phone and search orogold and pretty good connection i open ur article and made me decide to go to their stall and show them this article and i told them i must study first before i buy they pretend they did not know this and i must read only to dewebsite but as i was walking
My friend and I were at the Century City Mall today and walked by the Orogold store. The “manager” was handing out samples of moisturizer and coaxed us inside to show us their deep peeling product since she commented that my friend had rosacea and would benefit. She put the peeler on our forearms and we were amazed that the skin was rubbing off. She also claimed that their products contained real gold and gold is the only product in the world that no one can be allergic to, so it is really good for sensitive skin. She bad mouthed other high end brands (i.e., Shisheido) while claiming their brand was very high quality. She then applied moisturizer to my friend’s forearm. Once she told us the price for both the moisturizer and peel ($250), we decided not to buy it. She then said to my colleague, “you need this product since you have dry, sensitive skin and rosacea. If you had to choose between the peel and the moisturizer, which one would you buy?” At this point, she and I were not going to buy either product. When the salewoman realized this, she said since she is the manager, she will sell both for $150 total because “you really need it and I want you to be a return customer.” Well, my friend ended up buying the two items for $150 (not including tax), and I was stupid enough to think that it was a good deal. I bought only the peel for $76 (includes tax) and opted out of the moisturizer since I am happy with the one I use.
I never heard of Orogold before today and feel so stupid for falling for their high sales tactics after finding this site! I now feel “lucky” that I didn’t spend too much money, and the saleswoman threw in a full size soap as well as a hand moisturizer for “free.” I’ll use the products I have, but now will not go back to buy anything else. If I were with my husband, he would not let me buy this! He is very good at resisting sales people.
Hi EJ,
So like everyone else, I fell for the hard sell, but it sounds like getting a refund is next to impossible.
From all the emails, it is unclear about the product. Did it work for you? I bought it because I was trying to find a beauti line without Parabens, but now am afraid to try it.
As far as I know, I am not allergic to anything, but would like to think the product would work.
Thanks,
Kathy
I just had the exact same experience at the Oro Gold store in the Paris Casino in Las Vegas yesterday. I didn’t end up buying anything thank God. The sales people were like monsters though, and I found myself sitting in their chair within seconds of being greeted. So stupid!! I was drawn in by the ad, “perfumes of Paris”, which is what I expected to see and not the same perfumes you can buy at CVS and Macy’s. Have never heard of Oro Gold in my life, and she had quite a handful of responses when I was hesitating about making such a large commitment (I have a voucher for you but I have to check”, “oh you’re a local, I will give you a discount”, or “buy this and I will throw in the eye cream for free”. So, after I left with the words “I would never buy something so expensive without researching it first”, I bet she knew I wasn’t coming back. I despise places like that, they ought to be quite ashamed.
I bought 6 products for roughly the same prices as you guys and I must say this is unbelievable..
And I’m not refering to the products, but to you guys….
I read so many messages saying “I got scammed!”…
It’s your card and your money, if you choose to spend it, it’s only because you’re liking the product, let the salesmen talk the talk and you fix your eyes on what you need… nothing more and nothing less, every salesmen is grotesque and aggressive… that’s their livelyhood! I know because I’ve been one before…
I know it sucks to pay more on a product rather than less but at the end of the day it’s only our fault.
And though I’m not happy for paying so much, I’m happy with the outcome, I do like my appearence and it is important for me to treat my skin as best as possible therefor next time I’ll buy it cheaper via internet but if it wasn’t for that young man I wouldn’t know this amazing product.
Thank you for finally telling these people what they need to hear. Oro gold products are great you just have to be smarter than the salesman. I’ve been in the car business all my life, sales is how the world goes round. Don’t blame them for not getting the better deal, you should have haggled more. So to all the complainers grow a set and move on. They’re great products just learn how to haggle better next time or take someone in who knows how if you don’t.
Was anyone else told that Jennifer Aniston uses their $3000 mask? Or that the products were featured on Oprah? Can’t find anything online to back this up, not even the Press section on their website.
Wow I am glad I am reading this blog realizing I outsmarted these clowns. I went to a big fancy mall Down Town Chicago today to exchange something at AX and these two very good looking young men pulled me almost literally grabbed me and set me in the chair. The entire time they were flirty, cute, and funny. I was listening to their speech about the product but would not let them put it on my face. I said I have bad allergies and I do not try any products on my face. So they put it on my hand and trying to show me how different it looks. The funny thing is I kept saying that I don’t see any difference at all. So one of them convinced me to try the eye cream so I said ok but if I end up with allergies I am going after them. He still tried it than he kept telling me how my wrinkles were all gone. I looked in the mirror and said “nope they are still there and are very little and they don’t bother me.” H was getting pretty annoyed with me but was not rude at all. He kept trying to sell the product to me but I kept telling him that I need to get some samples and I have to try it at home before I would consider buying anything. We didn’t even talk about a price. He told me there was sales going on and I said “so what I cannot buy it anyways.” Needless to say I left that place with one little sample to try and no purchase was made. Although they were not rude and super cute I find this business unprofessional. I even asked if this company hires hot boys just to sell the product. I am glad I didn’t even consider buying anything now seeing these comments. Sorry to all of those women that gut screwed by this company. I think women need to be more assertive and push back at those sales people. Someone has to do something about this company, how is it allowed for them to rip people off? I have never seen a product that costs that much money and even if they did give me the price I would never buy it. So sorry to those of you who got taken by these idiots?
I had the same experience as many have reported above. I will spare the specifics but of course it involved spending too much money followed by shock when I found out there is a no refund policy. Due to another comment, I researched the legal requirement that stores post their return policies. It is the case in California that return policies must be clearly posted.
If you live in California check out this website for more information:
http://oag.ca.gov/consumers/general/refund_policies
The store I went to in the Galleria Mall in Redondo Beach did have it posted but it was conveniently hidden behind a box of tissue and some hand sanitizer.
I have written a letter to the manager of the mall explaining the situation. I know he cannot fix Oro Gold’s unfair policies but maybe he would like to know this store is causing longtime customers to reconsider shopping at the mall. I will also be informing the Better Business Bureau and the Department of Justice. I have a photo of the hidden return policy to share with them.
I have written this post to encourage others to do the same. If you have already informed some outside entities, I would love to know how that played out. If you haven’t reported this company, I encourage you to do so. When we are at the ATM or out in an urban area we should be on guard for scams. When we are at the mall, we should be able to have confidence that our shopping experience will be fair and honest
I was at the Paris hotel and casino in Las Vagas, and was offered a free sample and went in the store for a demo. I thought the eye cream and eye serum were $200.00 for both of them. He offer me free gifts. i noticed at the cash register he was charging me for them. when I look at the receipt he charge me $3000.00 for a peeling cream. I called and he said he met to charge me for a mask. They said if I returned the cream, mask and free products by mail they would refund the $300.00. I feel very foolish, and will never take a free sample again. I don’t trust them, but I’m going to mail the product back and hope for the best. I hope the eye cream work. I looked on the web and it seems like the prices are “all over the place” for these products.
That was $300 for the cream. I had him remove one charge for a ‘free gift” but missed that one. The whole thing was very confusing. I’m usually not that stupid.
For ladies in England, there are two avenues for action that I can think of: BBC Watchdog programme and Trading Standards. Worth a try. I have looked up Oro Gold’s parent company online and also found many other reviews – all negative. I feel quite strongly about this company and that many consumers seem to be drawn into spending monies they can ill afford.
I am soooo sorry this happened to you! Just today I went to Orogold because my friend had actually recommended it to me so I decided to go check it out. I asked for Avani Dead Sea Purifying Mud Soap and a purifying mud mask. When she ran the total up, she rang it up to around $140, I was extremely shocked because one I didn’t expect it to cost so much and secondly I didn’t have that amount of money on me! So when I told her that I couldn’t afford that, she somehow cut it down to around $55, thinking this was a good deal, I took it. After I left and thought more about it, I was thinking that it was too good to be true and read reviews online. When I found yours and several other saying how the sales people did this, I realized that this is how they manage to trap people into making purchases. Do you think that I should go for a refund? Or should I just use the products? They seem like they might actually work but they cost waaaayyyy too much.
I feel soo bad, did the same mistake. Read all your notes and do not want to try this products at all. Will go back tomorrow to return it all,will see. Wish me good lack !
Unbelievable! This happened to me today in London and I actually managed to escape without buying anything.
What shocks me is how well trained they are, and how well they target people. I was walking from Selfridges to Covent Garden, so I had loads of bags with me, including Selfridges Food Hall. Obviously, the sales person chose me amongst others buy assuming I could afford thousands of pounds in skin care given I buy food in Selfridges.
He gave me a sample and opened with a question: why do wear sunglasses?
I replied: To avoid wrinkles.
From this moment on, I practically had no alternative but to go in. As I enter he says I will be able to say goodbye to wrinkles. This was my first bad impression, because I don’t have any wrinkles, I simply wish to avoid them for as long as I can. And I did say to him: I haven’t even said hello to wrinkles how am I going to kiss them goodbye?
He didn’t even pay attention and carried on. He applied there eye cream etc, and repeatedly said I needed a facial, and needed eye care. He insisted on the facial by repeating I had black spots.
At this point I’m thinking this guy is both thick and rude. And then the prices are revealed at an unbelievable 700 pounds for 2 bottles of eye cream. I said: thank you, but I’m not comfortable spending that much on cosmetics today.
He replies: oh, why didn’t you say money was the problem? I have a discount for you. I can help you, because you really need this eye cream!
And I’m there flabbergasted as this man keeps telling me I look awful.
He then presents the damaged box option from 300 pounds for 100 instead. I couldn’t believe it. I said: that’s an expensive box, no?
Come on? 200 pounds discount for a damaged box? seriously… However, at this point he wouldn’t shut up for a second and offering me a free facial etc. My instinct was telling me all of it was super dodgy but the whole environment seems legitimate, luxury shop working in a prime location. I thought to myself: how can I be so mistrustful of others?
Well, he gave me a way out when he said: what products do you use at the moment?
I said I’m not sure someone else buys them for me as I’m not versed in cosmetics. He then very aggressively, pushing me back onto the chair asked: who buys them?
And I get a bit confused with all of it but still replied: My personal shopper takes care of that.
He carried on talking and giving me discounts. I was about to get a little rough as I didn’t want the products at that point. Initially I was tempted but as soon as he spoke of the prices I know wasn’t getting them right there and then. His persistency only made me want to get the hell out of there.
Seeing no way out I called my personal shopper to ask her if she knew the brand as I was almost ready to spend some money just to be able to leave their shop. She had never heard of them, therefore, they can’t be very good at they do as she is amazingly well informed.
I had to really put my foot down and say: If someone I pay for advice on what to purchase can not recommend me your brand I have to decline your offer, I said.
He insisted, got more aggressive and started pointing out further problems with my appearance. I repeated: Listen, I have just paid for this call I made, do you understand that? I will get a bill for requesting advice on you brand, and I was told not to buy your product, I’m not stupid I can’t pay someone for their expertise and disregard their advice. I will not purchase anything today!
At this point I was being relatively rude.
The sales person changed attitude completely, no smile, nothing, he rudely opened the door and said nothing else.
Shockingly they are operating in this fashion at such a well know location.
I went shopping with my sister in the mall because we were buying clothes for the trip we were going on. This guy with a fancy accent asked us to come over and I have tried this before and knew it was a scam and said no but I thought it would be fun to check it out. After he washed our hands with the salt stuff he said it would be 200 dollars but he was going to lower the price because he was the owner. My sister said no until he added two free nail kits and extra salt. My sister and I split the price of 120 dollars and left. After I called my mom and told her and she was very angry telling me to go back and return it. So she met us and we asked for it to be returned an he said there were no refunds. My mom asked him if he told us this before we signed for it and he didn’t. He had a little hidden sign that no one could see. I was very stupid and I will never by from them again. As a 15 year old girl I shouldn’t be spending that much money anyway.
same thing happen to me two days ago… but fortunately i didn’t buy anything…
ANY PERSON IN THE WORLD CAN MAKE HIMSELF “ORO GOLD” SKIN CARE LINE …
ITS CALLED ALIBABA.COM :
http://magnoliacosmetics.en.alibaba.com/productlist.html
ORO GOLD :
http://images03.olx.com/ui/2/35/13/32453213_1.jpg
THEY GOING DOWN ..
Hahaha that is amazing! I bet this stuff is made in China, not Italy. We could probably inquire with manufacturer, as to origin on label. I would love for everyone to see this, but, if not, maybe you and I should place a custom order and start our own company! I was tempted to send an email to China to inquire about the price, and fee for custom design and packaging. This is amazing. Westerners are so clueless! (Myself included). I got lured in to Oro Gold at Sheraton in Waikiki, by a very handsome young italian. He was hellbent on selling me several thousand dollars worth of this stuff. It was burning and irritating to my eyes and face, and I didn’t even have my wallet with me. Probably the only reason he let me go.
I must say, that i love this product, the collagen mask and the eye serum i got were amazing
Lets not forget, that all the markets full of rubish and scums
They sell at least something amazing, and they make us get value for money…
I wouldn’t surprise if this blog been written by la perire…
Anyway i love it and i got it in london and i am going for facial next week… And i might get more things to try!
I am literally sick to my stomach. I fell into the trap last week at our Baybrook Mall in League City TX. I have never blogged before, but since my experience last week and my HORRIBLE purchase, I haven’t been able to sleep and have been spending my nights trying to learn more about the product I was tricked into spending over $1,100 on! I was school shopping with my 14 and 5 year old and got called into the store. Actually thinking my kids would be a good “out” for me, I thought it safe. The sales lady was super friendly and started off with the eye cream and serum. AND MY KIDS LOVED HER so they were actaully on very good behavior. Well, my eyes are a concern for me, so I got the great sales pitch of regularly $298 but for me each for $149. Even though $300 was really a lot more than I would like to spend, I figured if it worked, I would be willing. But then I somehow got talked into th peel for $128. But after about 20 minutes of time with her I was safely checking out OR SO I THOUGHT! Once I was ready to walk out – she tells me the story of this guy only being here for a few days and to let him pamper me with a treatment. I made a point to tell her no thank you because I had really already spent over my limit. She persisted and I then said “ok, but I can not make any more purchases”. So this extremely nice guy puts a mask on my face and then after it is all done tells me the set of 4 items is $1,600! I almost feel out of my chair and told him that I do not have that kind of money. I literally can not tell you how pushy he became. I was so unomfortable and nervous I began to sweat. He then went on a big sales pitch about it and pulled out the ipad to show me the prices and then said $800. I still said no, I can’t. But he was literally right in front of me and I couldn’t get out of my chair and I just grew even more nervous. He then went on to tell me he would let me have 2 of the 4 items at his promotional price because he wanted me to be able to tell everyone how great it was and he would give it to me for $550. I caved!! By ths point I just wanted out of there. But in the end I have spent about $1,100 on my credit card and I am not exaggerating when I say I can’t sleep over this. I haven’t told my husband and am terrified of him finding out. We do not have the income that allows that kind of spending. I was hopeing to return it – but am actually even scared to face them again. And it doesn’t sound like they would even let me if I tried. And I surely do not want to ever go in to use my “free” facial – because I worry about how much more that will cost me. I can at least say that I like the eye creams – but not the overly priced thermal mask that I really feel like I almost had no choice but to buy it to get out of there.
They have amazing prodact! The best in the market, my gf bought the prodact in amazon and I tried her prodact I’m 100% they fakes even the ingridiands are differents I got the prodacts made in Japan and they so good my younger sister doesn’t have acne anymore and I don’t have dark circles like I had I only spend 800$ there but it’s worth more then a bag or shoes in MK or LV come on so they really pushy with the sales but my friends that used to work in las Vegas in their stores, said people like you all always two face and lying, they comes in to take the simple without no one asking and I’ve seen it a lot when I came to visit them but when they asked to show something for the eyes everyone say “oh I have to go some meetings” and few hours walking in the malls, you all lairs, I don’t believe what you all write here my gf said once someone told her I can’t pay that I don’t have a job then after half hour she sow her in Louis viton store going out with 5 bags so you lying to the salesperson with some bullshit they lying to you
Your post made my head hurt! Why does it matter if people make excuses to get out of the store? You probably work for these low lives…
@jesminbonded, wow, lots of hate and anger here towards people who try to be polite about why they won’t buy something. It doesn’t matter what the excuse is – the fact is that they DON’T WANT IT, and are trying not to be rude or insulting to the salesperson. You really need to calm down. If I am in the mall, yes, I probably have something in mind. So if I go buy that particular item, and don’t get sucked into buying whst YOU are trying to push, that doesn’t make me a “liar”. It just makes me a shopper on a budget – how big of a budget is NONE OF YOUR BUSINESS!!
I almost got sucked in by an Oro Gold salesperson last night here at the Tysons Corner Plaza in McLean, Virginia – very pushy, very aggressive. But I refused to budge, kept looking at my watch, and told her repeatedly that I would not buy anything for my skin until I saw whether or not the stuff she had already slathered on would cause a reaction. I finally just got up and walked without looking back. There was just something “off” about the whole process, so I decided that self-preservation was more important than sitting politely. Boy am I glad I did. If this stuff really works, then buying it online for a more reasonable price is a way better money risk than getting harassed into a huge charge. I am very sorry for everyone who has been scammed here – the salespeople are counting on our manners to trap us, and that’s just despicable.
My sister-in-law had the same problem with OroGold at the kiosk in our local mall. She went back on two different occasions. The second time she went back and forth with the sales representative for 45 minutes to try and return her product. He didn’t cave until she threatened that the next time they heard from her would be through a lawyer. She got her money back, but they were such a headache to deal with!
So disagree… I bought the products in Las Vegas and checked them out and their products work well and it is up to us to do our homework. What ever happened to diligence on the consumers part? How many times do i walk past a fragrance counter in a department store and get accosted?
Oro Gold products are made with colloidal gold. The sales pitch promoting the use of 24k gold in their products doesn’t mention that there is probably only a fraction of 1 cent of gold in the entire tube or jar – certainly not enough to justify the inflated prices. Colloidal gold used to be used to treat very severe rheumatoid arthritis in the past, but because of the possibility of serious side effects, it rarely is now. Long term use of colloidal gold can cause a condition called CHRYSIASIS, which, besides causing problems such as kidney failure, is famous for turning your skin blue, mauve, or grey! Use of colloidal silver causes a similar condition called argyria. While reported cases of chrysiasis are usually caused by colloidal gold being injected (for rheumatoid arthritis) or taken internally, medication and toxic substances can be absorbed by the skin (think of nicotine patches or other trans-dermal patches such as those for sea-sickness). While short-term use of Oro Gold products is unlikely to cause any problems, I would be very cautious about using them for any length of time. Next time you are grabbed by one of their snake oil salesmen, shout “Chrysiasis!!!” in their ear and walk on.
I think a skincare line called Onsen is also affiliated with Oro gold. They use the exact same slimy sales techniques and they all speak horrible english.
Hi Kat,
Since it sounds like it will be impossible to return the products I bought, could the products cause problems if I use them and stop? I was originally attracted because they didn’t contain Parabens, but other than the gold are there other ingredients that I should be leary of?
Any info you have would be greatly appreciated.
Thanks,
Kathy
omg i had the same experience on wednsday at the galleria i went shopping for some dresses and some lady stopped me at one of their stores and put some of the deep peeling in my hand along with a moisturizer and i said well it feels soft and she kept asking me do you like it? dont worry about the price . i told her i could not afford it because i was unemployed and she insisdted i trusted her to see what she could do. I never said i wanted to buy the product and she put the products in the bag… this store should be out of business
Yeah at first I felt scammed but …. It works soooooooooooooooo good
Glad he scammed me … My face looks flawless
HEY EVERBODY !!! Just shut up and try the stuff first I think you’ll be impressed .. I found this website because I was trying to google how it works.. I’m so fascinated with it !!! My skin is noticeably different
Hey Everyone,
I read through your comments many atimes and thought it was about time I went into the store and saw for my self, so today I did !
The store in B ond street was lovely,well presented.
Outside stood a male and female meber of staff waiting to help you.
As I got nearer to the door I was offered a sample and I took it.
I kind of waited for these pushy people to do something, but nothing was happening. They kind of smiled and waited for me to say something. Cool !
At this point I wanted to go into the store and look around, so it was me saying to them, can I come in or do I need a appointment? lol
The lady was welcoming and kind. She offered me a seat as my friend whos alot older than me, got pampered.
I declined the chair and looked around.
Another lady walked past and asked if I was alright and was we togeather, I said yes. She smiled and walked away.
I saw a georgous man working in the store who was to me behaving like a proffesional member of staff.
Listening to my friends conversation, the lady did say they were celebrating ORO Golds Annerversery today so there will be suprises on the cost. My fiend listened to the lady and said she will take time to have a think about the products and will return another day.
And we did, we left.
I think you all need your own opinions and experiences as…
I BELEIVE THEY ARE GREAT! X
They are a sick joke, preying on people like vultures, the people who work there have no morals, no ethics and no self respect. That is why they took the job in the first place, is fits the personality and outlook on life. Karma will work sooner rather than later on them
what happened to you Mike?
wow… oro is a scam? i just purchased almost $250. That was really a big money for me, since i am just a student.just hoping that i’d be happy with the result.
i ve been bullied by the aggressive sales people yesterday at sandton shopping compex sandton, south africa. i made a deposit of $100 for sale of $800. promised to make the purchase today.thank you for your testimonies, i will go back now i asked for my deposit back,i hope i get it back as i ve not collected any product. it is not worth it based on the number of negative comments it sounds more of scam indeed
I had a similar experience. I tried to return products within the 7 day return policy but they said they were purchased with “promotional points” so there was no way to return them.
I think it is time to do a class action lawsuit.
What do you all think?
So I understand the aggressive nature of the sales people is not a thing we all want but how is the product? Does it work? I got a good deal for $48 and was wondering if it even works. My face did look better on the half she put it on and for $48 dollars can I go wrong?
Ashley, the main thing in this conversation is not so much how well the products actually work, as much as the extremely aggressive sales tactics and outrageous prices at the stores and kiosks. Online stores such as Amazon have these products for drastically lower prices – items they are pushing for $150-$1000 each are actually $25 and $30 items online. AND, they are not disclosing their shady “No Refund” behavior, which is an illegal sales practice.
I live in Canada, and when I had a problem with a mall purchase of a flat iron for my hair a few years ago, I printed from the government website the understanding that a purchase could be returned up to 30 days after purchase. Granted, this is more of a guideline, and it is up to the company’s customer service dept to agree to it, but just the warning of contacting the BBB and Consumer’s Rights made the person return my money. Look into your own state/province’s consumers’ rights agencies. The mall offices usually cannot control the selling practices of their paid up tenants.
Re Orogold: I just purchased $1,010 Can of the product in Dublin, Ireland the other day. Can it possibly be the same “cute guy with the heavy accent” at the San Fan store a few months ago and he is now in Dublin? Heavyhanded sales pitch, yes. Product felt good, yes. Offered and had free facial, yes. Bought more on the second visit, no. Big change in attitude of Izzy (the male clerk), yes. He was supposed to supply me with some fee spatulas for using with the peel, but that didn’t happen when I refused to buy another 800 euros of product. Luv the product so far, yes. It all goes back to “buyer beware” and we have to stop being so darn polite with pushy salespeople.
Hi, i had a very similar expierence to all above. My husband and i went to the Sandton Mall a few days back and as we got out of the store this lady approached me and said come here, come try this. I was looking to change my skincare so told my hubby lets take a look. She quickly sat me down and started using a exfoliater on my hand. Then used a moisturiser. i was really taken aback at how the product worked. My husband was not looking very happy, she started telling me what products i needed but still not the price. She then pulls out a laminated board with creams ranging from a soap for R400.00 going to a moisturiser for R2000.00. When i asked her about a cleaner she said nothing then her friend jumped in and said well have this i will give it to you as a gift. When i read the lable it was an ordinary bar of lavender BODY soap andshe said it was a cleaner for my face. She give me 4 products worth R5 000.00. She said she would only charge R4 000.00. She would let us leave. Eventually we managed getting out. They were not impressed. BEWARE LADIES
I was walking through Covent Garden this afternoon and one of the orogold shop staff stopped me on the other side of the road to the actual shop and gave me one of the small samples. She was very chatty but then so am I and I allowed myself to be encouraged into the shop to try a sample because I know that at the end of the day I’m just far too cynical to be persuded to buy anything I don’t want. She was Columbian and we had a lovely chat about English and UK visas and when to settle down etc. All the while she rubbed some cream onto the back of my hand and I noticed that it was taking off the top layer of skin. She then rubbed another cream onto the back of both hands and the cream on the one that had been exfoliated sank in a great deal better. Well it would wouldn’t it? I said how nice it was to meet her and if I decided when I got home that there was definitly a difference I’d come back to buy the product.
Sitting here 5 hours later yes the back of my exfoliated hand is smoother and looks more moisturised but it would, wouldn’t it, the same as if you give any bit of your body a good scrub with a bit of old soap and a rough flannel it looks smoother and fresher. She had confidence but I have more, but if you don’t steer clear of this modern version of snake oil salesmen, they’ve been around since the dawn of time.
I just went through similar stuff in Century City. The guy gave me samples and said you want some samples for your eyes? Of course! Why not?
So I went in and the girl starts her sales pitch – “oh you scrub your face no?”
Me – “nope not really, just clarisonic and cleanser”
Girl – “oh yes but clarisonic not remive dead skin, I give you this scrub in your hand”
Girl – “I put this on your eyes – big difference on your eyes”
So she did the whole routine, I give you this free – blah blah and I told her I would need to sample the product for a couple of days before spending so much and she seemed appalled. I asked her for her card and she looked annoyed and says – well you’re walking out on your free gift ill have to give it to someone else. I told her I was ok with that, and that I only buy from companies who stand behind their products. It’s hard to get out of there because they throw all the tricks at you but think about why they wouldn’t stand behind their product?
I was pulled in to an Orogold store by a sales associate today in San Francisco. I decided to let him do his sales pitch on me with the deep peel, he then did the under eye gel on me and asked me to look at the difference, of which I did not see one. He continued to tell me that He noticed a difference and got fairly argumentative when I told him the only difference I saw was now my make up is removed from under one eye, he sighed and did the other. Then he pitched to me some thing with Diamond in it, And i noticed it was silver, so i asked him if the green bottled products had emerald, and the pink had rubys and so forth, just to throw in a little humor, he did no appreciate it and thats when i left. Also I’m always very wary of those people who practically chase you down the mall corridors to try to get you to try their product. On a side note, as my sales associate was giving my demo, another girl was working the door, and she tried to give someone a sample and they said no thank you, and she yelled (literally yelled) to them “but its for your face, dont you want a better looking face!?” REALLY??? maybe its a scam maybe its not, but if you want to sell product, don’t bully, and DON’T argue with the customer! thats a sure way to not sell anything!
Ok so lots of negative comments etc..
well we got suckered in to the tune of $1200 including davinci mineral makeup., that was a year ago, i brought from a centre kiosk at xmas time the three little round tubs and a spray bottle with floating bit of gold? anyway my missus thought it was a rip but hey merry xmas. so anyway a year later we ran out and bought new makeup etc.. since using it has had massive breakout with any other product, her skin was perfect for the entire time using orogold. so for us the stuff works and works well., obviously the price is a rip if the same stuff is on amazon at $30 but in australia we cannot receive amazon products. ATLEAST IT WORKS and worked well.. i woulod probably pay the $1200 again for the creams and spray and mineral makeup,. Kimmy got a year out of them + and always looked great..
Question now is “is the stuff on amazon the same as the store fronts?” If so how do i get some to OZ?
Trent Love
Perth
Western Australia
http://www.theblindprofessionals.com.au
so you guys know we are not a scam reply
Thank you so much for this post. I was cornered and bullied by an Orogold sales person today but managed to walk away with out buying anything. They did the whole “special price for only you” thing when I said it was too expensive. Then they tried throwing in eyeshadows etc. and said they swore with their heart that it is a miricle product. At that point I decided to run and I’m so glad I did.
We have two Oro Gold stores in two different local malls. I have never set foot inside and never understood how they have stayed in business. I am extremely savvy about skincare and cosmetics and can be quite a “witch-with-a-B” if you mess with me. Based on what I’ve read in this post and especially in these comments I am rather tempted to go in and have them try this crap. What buzzards!
After reading your negative comments about orogold, I am glad I didnt buy their voucher. In Dublin at the moment, they are offering 35 euros for a 45 minute facial, which is worth 100 euros. Seems like a pretty good deal. I checked out their website too, the products are way too expensive!http://www.orogoldcosmetics.ie/
I would be very cautious about getting that facial, now that Ive read all the negative comments. God knows what I might get tricked into buying during that facial. Thank you guys! Will alert my friends as well..
oh, btw, I checked the mask at amazon.com, which only costs 4.95 usd, and on their website, it costs 1000 euros! what a rip off!!!
They have Orogold branch here in Abu Dhabi and Dubai but me and my friend never encountered a problem or any scam as what you stated in ur first story Maam Beauty. Anyway, this is middle east if they will give a problem to the customers esp Arabs here they will put in jail or deportation. KITTY LEE
To all you people who have been in to the store because your to nice for your own good. Its a shame you didnt like the products as the famous footballer just spent £10.000 pounds in the london store this christmas.
Now, i would love to know which georgous sales person is on the biggest high of there life?
All i can say is….six chickens and a donkey!!! xxx
I just got done too. I’m feeling slightly lucky having read the above as I *only* spent £100 on a pot of exfoliator and a pot of day cream. Ridiculous! I’m normally a £5 skin care kind of girl, and my skin isn’t fantastic and the test looked good, and I thought what the hell. But I’m so furious, I read the “no returns” bit on the receipt only after telling some friends that I regretted buying it and they asked why I don’t return it. I felt like me and the sales girl had hit it off, she was telling me all about her side line in making leather costumes for African dancers and theatre shows, and I thought she seemed really cool. She gave me her mobile number and I’m tempted to call her, but I know I’ll just get angry and have nothing to show for it. It might not even be a real number! And she kept saying how my skin is oily and dry so I need to use proper creams – and she made me promise I’d use it religiously and seemed to genuinely care. Oh I feel so stupid! And I actually tried to Google Oro Gold on my phone in the shop but dropped my phone in the process which is now broken too. I’m an idiot! Argh! I never go for those people that stopped me but I had an hour to kill and thought I’d go for it. So now my question is – should I even use this stuff or just throw it away? All the stuff I can find online is about how aggressive the selling is (and a rip off) nothing about whether once you’ve made the mistake of buying it there is any point in using it or not. Any advice?
I wonder if there are so many complaints about oro Gold cosmetics
why are they still in business? and if the product is a scam why are the very first paragraphs stating that the product works, regardless of the tactics, every man and woman has the right to say no. your hard earned money is your own. I do believe that sales associate of any type, cell phone stores, clothing stores, can be pushy . if it is the type of manner you we’re conducted in then let that be the case. and file a complaint but the product clearly will sale it self. I believe the store would not have so many locations if the product was harmful or faulty. that would cause a huge law suit with in the mall it self and whom ever let the business stay open and allow the owners to continue to sale there faulty product in there malls and city. I love to shop and Im easily bribed ,from bake sale cookies , the innocent children wanting you buy a box of cookies , to me that’s just wrong who can say no to a child? or the people who stand in food courts shoving samples your way as you walk by, or even clothing stores where as soon as you walk in your being hounded by sales associates asking if you need help. when clearly you just walked in . I don’t disagree with some of your comments but Im puzzled by so many people saying they we’re bullied into buying something. I don’t know about you but i always check my receipt before i walk out of a mall store or grocery store. and if im buying something over hundred dollars, I most certainly double check with a friend or read labels regardless what the sales associate says, there isn’t a scam going on and if there was it wouldn’t be going on this long inside local malls especially in the USA. I hate think so anyways, because we certainly have tones of “bath and body works” or “Victoria secrets” stores and there body lotions and sprays wear off or break you out. or at lease for me they do, but there still in business over years and years now . we buy over price things all the time from food, to clothing, to cosmetics at a mac store. over priced movie tickets and the movie turns out to be unsatisfying. but we still buy the over priced over buttered popcorn and soda. after all it is your hard earned money.
Sarah, Your comment is very interesting, As you ask why people feel they are getting bullied into the store.
Well I think, like most people, they walk past attractive shops wishing they could buy the products in the window.You look, think, then continue to walk past. Lot of us may start remembering bills we have to pay or wouldn’t it be nice just to have that something,but just may not want to stop at buying one product.
Well my theory is.. Oro Gold are not stupid!
Just like Big brand shops who want to sell perfume or make up or hair products, they need the customers to continue the business. This all makes sense so far.
So.. iNSTEAD of putting employees in the store cleaning mirrors a hundred times,they promote there products to the public right outside the door.
Lets face it, if we were all rich people like the footballer whose spent thousands on the product this month, we wouldnt think twice about any of it.
Cabs can cost at least £50 to £100 pounds, but no one asks for a refund there, do they.
I DON’T have much money a tall and I walked through a shopping mall and to be honest I love the thrill of there hard work trying to sell.
Sometimes I say yes and sometimes I say no.
I have the biggest heart going, but if i really don’t want something, no one can bully you into spending unless you are in two minds about buying.
Everyone learns how to handle there money. If you are unsure about paying by credit card, use cash.
If you are not certain about a product, use the samples first.
I paid a lot of money for a pink curler once. It was from a kiosk. I new I was gonna get talked at,questioned and offered a seat.But you know what? It made my day and touched my life to, cause Ill never forget the smile, the laugh the yap or the face.
I paid for the moment, not the product. So i still to this day read peoples review an wonder why they don’t realize no one bully’s you or steals your purse or locks you in the shops.
If you really want it…buy it
IF not, don’t!
Im tempted to ask for a job…lol
Sorry Guys! Don’t be too upset, the creams really work on contactable skin, especially Cleapatia! Shame she can’t comment!
i have a question, was your pink curler a “her styler”? if it was, believe it or not, this company is connected with that one I discovered via legal papers online for trademark infringement (for their vino vera business)
I’ve got the same experience at The Marina Bay Sands Shoppes,Singapore.The salesperson is very very very pushy.I couldn’t get out of the store until i bought their product.I spent $550 for the stretching mask and he gave the 24k gold peeling for free,which made me wonder if he said that their products are high end products and are very expensive how could he gave it to me for free?Later he insisted that i should buy the eye serum and that he would give me the eye cream for free,but i didn’t buy it.Then i checked about orogold online and i found lots of negative comments about them.I just hope that my$550 worth it and the products really work.
when i went to the mall and past their stand with my friend. This girl forced her to try a sample and made her nails really shiny and cream that peeled her skin and made it really soft! As i was waiting one of the guys from the stand came over (im 15 he was around 20) he was watching me, so he came over and said “you look bored” then walked to the other guy to do something on the computer. So, he came back up behind me and said “what you got there?” i was holding a victorias secret bag with a bra, underwear, and sweater. And another bag from forever 21. i asked him “The forever 21 bag?” he said “no, the victorias secret one” smiling creepily. and i said “oh, i got a sweater” and he said “can i see it? i said “okay, hold my other bag” (idk why i showed him it) hes like “it would look good on you, can i feel it?” i said okay and let him. hes like “its very soft” “did you get anything else too?” and kept smiling. He gave me the sweater and other bag back. “No” i told him. My friend was ready to go when the girl was done talking to her. They all had accents, the girl sounded like she was from iraq, the guys sounded like they were from russia or europe. The guy that was talking to me wasnt even trying to convince me to buy something just being creepy and wanting to see my underwear i guess… lol but really nice products they had! c:
oro gold is the best creams u can find in the market .
and who said any other story , is just to destroy oro gold image.
oro gold is international company .
if any customer have any problem let him or her complain the the people who can work on solve there issue
They have Orogold branch here in dubai , Abu Dhabi, ajman, shj but i never encountered a problem or any scam as what you stated in ur first story Maam Beauty. Anyway, this is middle east if they will give a problem to the customers esp Arabs here they will put in jail or deportation. KITTY LEE
oro gold is the best products
and let u try it and show u the effect before u buy any product
Anyone used this product?
Honestly, I have no idea why people cannot remain objective or unbiased when it comes to reviewing products they use. Sure some people may have had some bad experience with the sales staff and disagree with the so-called ‘unethical’ methods of hard selling, but that’s what sales people do. They have to sell. Don’t place the blame on a person who’s trying to do their job when you can’t control what you spend your money on.
I experienced the same sales tactic – was given a free sample then followed the sales person into the shop on my own will. I had the time and was looking for a set of different cosmetics products that would help my dry skin so I decided to give them some of my time.
I personally thought that the service made me feel very important as they offered me drinks and made sure I felt comfortable. I haven’t yet been to a store that offered me such good service, besides restaurants and that’s only when I order the food and drinks! They were able to provide a detailed and thorough explanation of the ingredients inside the products and what they would do for my skin. I was skeptical the first time so I bought the day cream from them to try. It did wonders for my skin and kept my face moisturized throughout the day (it can get really dry especially in my country where it’s constantly dry and cold). I really appreciated how they took the time to serve me, just one of their customers, knowing that there was no guarantee that I would buy anything from them. I was so happy with the wonders the cream was doing for the dryness of my face, I went back and bought the collagen and seaweed cream as well.
Also, if you know your skin is sensitive then I would advise against buying random products before you consult a dermatologist or someone with more knowledge in the area.
Furthermore, I personally would avoid buying personal hygiene products from websites such as EBay because anyone can sell things online, regardless of whether they are knockoffs, pirated or stolen. If I was buying something for my face to use in the long term, I would make sure I buy the authentic version.
Like the majority of orogold “fans” who voiced their bitter concerns against the company, i must say, i too was somehow drawn into the store on Bond Street. The saleslady was extremely persuasive and lied to me that when buying the 24k gold deep peeler it costs £300 but now it was on sale for £49 and advised me it was cost price. After that, she got chatting with me and asked me personal questions about me life, looked through all my shopping bags etc.etc (part of the expertise at the job i guess) and added that she’ll give me a free steam and facial for 30 minutes. When i told her i want to see the spa she told me it is currently locked – i would not be one bit surprised if i find out there is no spa at all!!!She was being so pursuasive and the deal seemed like a one off grab, i decided to purchase the product. When it came to paying for the item she told me it is £50 (!when would i reliable company do that?!). when i reminded her that she first said £49, she said, alright, it is £49.99 and do you wnat 1 penny change? – The company is clearly not to be trusted for their word at all. When i arrived home i excitedly used the product but could not see a dot of a differnece on my skin. Soon after that i found this website full with complaints and criticism!!! The next week i was walking down Bond Street again, she was outside once more and said a friendly hello and asked me how my cream is helping. I was raging and told her there are such bad reviews about orogold on the internet….she laughed it all off and couldn’t care on bit!!I honestly can not understand how such a dishonest, fraudalant company is still in business – can an official complaint not be filed agianst orogold?
im guessing you could,but it is hard to complain about sales people trying to sell products from a building in a shop.
what would you complain about???
would you say…A store selling creams offered me a sale, a big sale, or would you say… The store sold me creams which I took home,used my fingers in the pot, didnt think it worked on my skin, so I want my money back! hmmm…..
How could you complain about a sales person being nice?
“He looked into my eyes as he said” Do you want to see something crazy” ?
The company are doing there job, thats all.
I forgot to say, Ive had no problems using the intensive eye formula cream which does wonders as i spend alot of my time out doors feeding chickens. I made the mistake of buying the 15ml which I used quite quickly. Now I invest in a larger bottle.
Most of the peeling products are quite addictive. when you start using them ,you wont want to be with it. Its a bit like a man, you fall in love, then you find you cant do with out him.
The Deep peeling is the best on your face.
If you suffer with dry skin, then I would say try the intense moisture cream. Your sure to see a glow,it soaks into the skin like butter in
Omg, I was just at the mall recently and this guy dragged me over to try to sell me Oro Gold Products at his kiosk! He also did the thing where he checked the website and showed that he’ll give me the product for less, about $48 for both the body scrub and the body cream. I tried to get away as to not waste anymore of his time by saying that I don’t really need all that and he kept pushing it and so I mentioned that I usually use facial lotions. But then he started going on about how my skin might be slightly dry here or have slight acne there (which were both total lies as my skin is pretty clear already and I don’t have dry skin) and that ticked me off.
Eventually I told him I had “sensitive skin” and I would like to research more so I know the product better before buying. I’m a pretty hard core woman where no matter how much time a salesperson may aggressively spend on me, if I don’t like the product or don’t need the product, my money will stay in my iron fist.
I’m pretty proud of myself for not falling into the ‘guilt trip purchase’ because hey, I was showing that I wasn’t interested at the beginning but he kept pushing it so I let him entertain me.
I’m sorry that you were pushed into buying all those products. That’s so much money! I hope you at least got something out of what you bought…
I think that I’ll use this technique with pushy salespeople:
1.) I’ll tell them immediately that I’m in a rush to meet someone and politely decline.
2.) If I’m somehow dragged to their territory, I’ll tell them immediately that I’m allergic to whatever product they’re selling or if it’s some other appliance, tell them that I own at least three or more.
3.) Just don’t make ANY eye contact from the very beginning and walk quickly away and wave no thanks if they try talking to me.
I feel like such an idiot- just got back from the mall after being bullied by a guy named “OR” into buying products after i said 5 times i was not buying anything. now after research i regret giving into my purchase.
I’ve just received my online order and i must say, again Im a very happy customer again.
I’ve never had a problem so far.
I’ve enjoyed the products and feel great afterwards.
Don’t feel bad as to how much you’ve got talked into buying, just make the most of the cosmetics you have. x
My recommendation is DON’T buy this product.
My friend and I were recently was in Las Vegas and was approached by a sales person from Oro Gold outside one of their stores. I tried their eye cream and moisturizer. The sales person told me that you only use this product once a week because it was so good. He was telling us the entire time how great these products were and that it was cost effective to purchase these products since you only had to use them once a week. I don’t know of ANY eye cream that you would use only once a week. He told us the product would last for 2 years. When we questioned him about the product going bad – he avoided the question. After we tried the products he told us the price. First it was the 2 of the products for $249 then he threw in, as a gift, 3 other products. When I asked to about the price again, he told me, no it was $249 for each product. When I told him I couldn’t afford that, he quickly took $150. off the price. This was a red light for us.
Then he began really pressuring us to purchase the products. When we told him we had to think about it, he got really mad and said I can’t believe you’re not going to buy this product when you know it works. He turned into a mean person and pressuring us to purchase the products.
Later in the day, our eyes started to burn (like when suntan lotion gets in your eyes). The burning stopped in my friends eye but my eyes, especially the lids(where he applied the product) swelled up for 3 days. My eyes were tearing so bad and my eyes were red.
We did so research on this product/company and found out that on their receipt it says All Sales Final. That is terrible a company doesn’t stand behind its product! Beware!!
I am so thankful I didn’t purchase this product.
sorry to read about the above, but it is a known thing that there are copies of products that reach the wrong hands
it sounds to me either your skin is too sensitive and has reacted to what the man applied or something was put on your face that was not oro gold product.
my friends love the products but sadly i can afford as much as them, so have to wait to pay for the peel!
Lucky for me and others, we haven’t had a problem x
I was also scammed out of a lot of money I am still paying it off after all this time. This money spent on the biggest rubbish product you can find. It is such a shame that so many people get caught in the same scam. OROGOLD should not be allowed to scam innocent people….
I was lured into the shop on Bond St. by a free sample like many others and a salesperson wearing a fake-branded “expensive” watch tried selling me different products at large discounts. Fortunately, I never intended to buy anything (I just wanted the sample!) and after trying on different creams on my hands and the nail buffers, I told him I have no money and asked for a brochure so I could show it to my “girlfriend” first. That seemed to work as he reluctantly gave up.
The stuff he tried on me did make my skin better (I always had terrible skin), but being a guy I wasn’t convinced I needed it. The nail buffers which I’ve never encountered in the past seemed miraculous to me and almost made me buy it as it was relatively inexpensive compared to the “gold-filled” products.
In all, I think the products do have some beneficial effect, but just grossly overpriced. However, the fact that they orally guaranteed a refund and denying it after needs to be legally addressed.
I bought my products in London and everything I choose has worked wonders.
I love the products, they are lovely on my skin
Thank you! x
Do you want mine? I will give you $1000 worth of products purchased for free!
Not to sure why it matters to some people if a sales person has a fake watch on or if they are very lucky to be rich enough to have a thousand pound watch on.Cant image they would need to work atall if they did!
I WASNT lured in to the store on Bond street, but I was walking by and offered a sample.
When I went in I was spoilt with pampered products. When I decided to buy the peel I asked if they give a seven day return and they were fine about it.
I don’t have any need to return my shopping so when I need to buy some more, i will.
I just filed a complaint with the Better Business Bureau because they said I could return the eye product, but now say they don’t take returns. They are deceptive and crooked just to sell their product.
I want to also alert your readers to the “sister” company of Oro Gold Cosmetics, Vine Vera skin care. I just experienced a very similar experience to the Oro Gold one, came home did my online research and realize that I’ve been pretty much duped (for only $163 thankfully). I will use this peeling gel and pretend it’s worth the money :-). Just want to let your readers know they have more than one game in town. Whilst in the store, she mentioned Oro Gold Cosmetics and she was going to have the guy come over to help her with the problem she was having with the cash register…. long story, i won’t bore you (i did write a yelp review though). I have decided to call the mall and alert them to this and tell them i’m going to report it to the police if they don’t demand that those tenants vacate the premises (don’t know successful I’ll be, but you should feel like you at least have the mall’s guarantee that there aren’t scammers there!)
I wouldn’t say they are crooks as I’ve never had a problem with the company.
I like the products I buy.
London store are very good at keeping a customer happy.
They have allot of respect and treat you well especially if you stay a loyal customer.
Not sure why you couldn’t return your item as many products have been exchanged and returned in the past!
I wish they were like that with me. My eyes are way too sensitive for the eye serum and eye solution and I didn’t see any positive difference around my eyes. I called them and they said I could exchange it for their other line for sensitive people and come in for a free facial. I was thinking, oh they are so nice I can’t wait, but when I got there they said they didn’t have the other product, then convinced me that if I kept using the current product it would work and my eyes would get used to it. I’m stupid, so I agreed, then they gave me a free facial and tried to sell me even more product, over $2,000 worth, which I declined and the guy wasn’t happy about that. I couldn’t stand them at this point, but was willing to give the product a chance. Long story short, after the 30 day mark I called because the product does not work for me and they told me to call customer service for the refund. I did and they told me that they don’t take it back after 30 days, this is why I think they are sneaky and crooked. If they truely don’t take anything back after 30 days and the store I bought it from knows that, they wanted me to keep the product for over 30 days, so I can’t return it. Anyway again, I can’t stand them, so I filed my complaint with the BBB. If anything it will go on record so other people don’t waste their money. I’m glad that it’s working for you though 🙂
Im reading through the posts that have been placed, some bad some good.
But its mind boggling how Donna has posted a comment saying shes been in the store,bought some eye cream and now wants to give it back.
I’m trying to picture what happened, because shes gone into the shop to maybe look and more than likely has been shown demonstrations of products. Or maybe testers. Shes actually said “yes” she wants the eye cream, so I cant imagine many people not trying the tester first and then decided she wants to bring it back to the store.
why would a store want a cream back?
and why would Donna use the sample or even think of returning the product if shes been in the shop and had the tester?
…
I have no idea why anyone would bye it without trying it first and then wait until they get home to change there mind!!
Hi,
As it seems unlikely I can return the products I bought, does anyone have any info on whether the products are safe or not? I originally bought them because of the sales pitch but also because my current products have Parabens and I was looking for something without it.
Are there dangerous ingredients in the OroGold, too?
I would really appreciate any info I could get.
THanks,
kathy, the products are awesome! i love them but if you dont like them for yourself ill take them off your hands lol 🙂
I don’t think anyone can tell you what cosmetics are going to work for your skin, as everyone is an individual.
what works for me may not work for another.
some products I buy work wonders on my skin but isn’t as effective on my friends skin and vice verier.
people should always use a sample first and see whats the best choice for them.
its a shame that comments are made about a product that wont benefit that person, but is irreplaceable to someone else.
The stores in London are really nice and spent time on you and your skin. They help you decide whats best for you.
Maybe you should go and get pampered one morning and see for yourself.
I personally love OroGold so your not going to hear any bad press from me as I wouldn’t use anything else!
Good luck with your choices and remember once you’ve found what works for you, you won’t be without it x
today i came across Orogold in south molton st and was persuaded into buying their products for 299 pounds, as soon as i left the store i began to worry about my choice. Now it ends up that this company is questionable. Well, i am chinese student studying in London and I have very bad face skin, now my top concern is whether their products are safe to use?
p.s. I always feel safe about buying products in countries like UK and US, because they do seem to have well customer protective institutions, but after reading all your comments here, that faith has gone. I feel so bad now.
Defa,don,t feel bad!!!
Why would you feel bad?
You clearly was happy to shop in OroGold as you choose £299 pounds spent on lovely products.
Most people who buy good things don’t bother writing reviews and your right, the UK and USA are good countries to buy from.
you shouldn’t loose faith just because of some of there comments.
People who have commented haven’t said the cosmetics do not work at all.
comments I’ve read are both good as well as complaints about taking products home and then wanting to bring them back.
you have a sight here that is global,think of all the OROGOLD stores opening up all over the world, as well as where they are now.
Every sight is situated in expensive locations, Why doubt them because of hear say!!
All persons that have his/her point of view regarding wether or not cosmetics work the correct comparison is with others (everything on jcpenny Macy’s etc.) some work better for others… I don’t see any one person that has used a scrub that they bought from cvs or rite aid some pharmacy and complain that it’s not working or asking for a refund. Why because when you enter to buy your eye cream serum thermal masks its your choice. You decide for your self and each one of you bored people that are complaining probably have a min.of 3 different company brands sitting at your home that you don’t even use and say its bad….. You
yes,we all have our point of view.
yes your right, we all should look around our home at all the cosmetics that should have gone out of the window after a week they were bought.
And No.. I wouldn’t throw my Orogold scrub out to anyone, but would throw out other useless items.
I must say, I do agree with Mr Grumpy’s comment.No one really takes notice of certain items they buy and are not happy with after a period of time.
And yes it is every ones choice at the time of purchase.
You never finished your sentence…. Miss bored wants to know what else you had to say…
i love the product but its way out of my price range could you post a link of where you saw the product so cheap! thanks 🙂
wow! im so sorry about how you guys were treated that sounds awful! i went in there just yesterday, i was with my boyfriend in the mall (im 17) sac, mall, and i never ever stop for the sample people or the hair people but it looked really nice so i stopped, the ladie gave me a sample well more like 3.. and offerd to try somthing on my hand the peeling exfuliator? i think it is and after wards put the moisture creme on my hand it felt amazing!!!! i wanted it so bad!
she said it was $5,000 dollers! and i tured pail … then she started giggling and siad im joking its only $160 and in my mind i thought only!? thats still way out of my range… she said to me the only reason your not getting it is because of the price right? and i said yes… then she said we have a special 24 hour deal going on if you buy the peel ill give you the creme for free! and i was tempted but i didnt have that kinda money on me.. she told me i had beautiful skin which was nice and i do i have never had a blemmish in my life! she gave me her card and told me to call her whenever i want she also gave me 2 mini glass conainers with day and night creme that i looked up online is worth like $40! she said she was only sapposed to give it away with large purchases but she said she new i really wanted it 🙂 so i deserved it 🙂 i loved my experiance and cant wait till i have money to buy some 🙂 🙂 BUT IF ANYONE KNOWS WHERE I CAN GET IT CHEAPER PLEASE! TELL ME THANKS 🙂
Amazon.
Please write to your State Attorney General
If you’re in California Write to:
Office of the Attorney General
1300 “I” Street
Sacramento, CA 95814-2919
Phone: (916) 445-9555
I’m in San Diego, I wrote to my local office
Office of the Attorney General
110 West “A” Street, Suite 1100
San Diego, CA 92101-3702
Phone: (619) 645-2001
I live on Maui, Hawaii. Oro gold just recently opened a store in a high rent location on Front Street, Lahaina, in the midst of all the art galleries,our major tourist shopping area. The salesgirl who approached me was Israeli. She told me they also have stores on the island of Oahu. I’m a surfer dude with disposable income and use some high end skin care products to rejuvenate my skin due to all the sun exposure. i asked for a brochure, took it home and did some research. I’m glad i saw these comments so i can warn all the locals here about oro gold’s sales tactics.I feel sorry for unsuspecting tourists who will fall for their scams. tourism is important to Maui and we dont need this type of rip-off here. Im hoping the truth about this company spreads quickly enough to get rid of them. Mahalo!
I had the same experience as most woman have had on this blog. I was in Lahaina, Maui, HI which was one of the cruise ship stops. I was walking around Lahaina when the OroGold people got to me. Three of them were working on me with there high pressure sales. After I got back on ship and realized they had charged me $15,000 for their product that could be bought for a fraction of the cost I was mortified. They held the salesslip so I could not see the return policy and they certainly did not mentioned it. I returned the products to the Lahaina Store and refused shipment from their factory for the balance of the products they sold me. I am also trying to get my money back as I am allergic to their stuff, don’t want to even call it cosmetics. Based on some of the responses, Credit Card Companies are not helping their customers to bring this company down. I don’t know what it will take other than a class action suit against them. I will contact the Better Business Bureau, the cruise ship to warn people before getting of the ship in Lahaina or possibly skip stopping there all together. Any town that allows this kind of folks to “do business” in such a underhanded manor is supporting it.
I encountered Oro Gold yesterday in Bond Street. There was a crowd of people handing out leaflets outside the shop. I was trying to walk past and refused the handout when the guy distributing leaflets put himself in front of me and said “can I ask you a question?” I snapped back that I was in a hurry, immediately felt guilty. I was told that I looked tired and they would give me a product sample. I waited but was told to “follow him” I was aware of being rude and so went into the shop (like the fly coming into the spider’s web!)
Once inside the shop, I was overwhelmed with information, cream was applied on hands, I was bombarded with “can you see the difference?” comments and somehow ended up paying GBP550 for two bottles of eye serum.
I am an educated person and was identifying the high pressure techniques as they came: isolating the person, creating noise (two sales people pretending to be clients) stacking piles of product adding more into the mix to make the offer look compelling, combining prices so you can no longer work out what you are getting and what the original price was, offering incentives and finally when I refused to buy more, outright aggression and raised voices. The experience was bewildering and I am LIVID with myself. I am a total idiot and this has been an extremely expensive lesson. God knows what I am going to do with the product, I can barely bring myself to look at it.
No matter how good a product is, no company in the UK should be permitted to practice such sharp and intimidating practices. Avoid, avoid, avoid!
Update: There is hope everyone!
I was devastated by my experience and absolutely livid. I felt like a complete fool but was convinced that I had been conned. I called:
1: My credit card company – couldn’t help
2: Westminster Trading Standards – BRILLIANT, they are compiling a case against these characters.
3: I called the Head Office (address on their site) and spoke to about ten people before I got the person who could make a decision
I explained the high pressure techniques, that I had informed WTS and was offered a refund.
The process: I returned to the shop and was SHOUTED at by a sales person (including “I thought you were a nice person!” Really, the relevance?) I politely refused to sit down and did not let the sales person remove the products until the refund was processed (he kept trying to do this, I suspect to tamper with them in some way and refuse the refund. See how cynical I am?)
It is worth pursuing this company to get your money back if you really feel that you have been mis-sold a product. Keep the packaging and return the products intact. Good luck.
Hi Maria, do you still have the details of who you called etc. I spent £900 today in South Molton Street and feel sick to the stomach I can’t even bring myself to open the bag. I just can’t believe what went on and that I was stupid enough to fall for it!
Hi LS, Same happened to me 1st Aug on Kensington High St. I am not letting this go. I have reported them to Kensington Trading Standards, my MP who is taking it up and I’ m in touch with a journalist from a national newspaper who is investigating them. I would love to discuss your experience.
I got my money back with very similar tactics
a coupe months back I was at OR Tambo airport and a salesman came up to me and said “I see you trying to hide your pigmentation with makeup..” I said, no, I actaully just had a baby which is what the pigmentation is from. Them he grabbed my arm and said “Try this” I tried to pull my arm away but he wouldn’t let go. He said “Just try this” , I told him to let go of my arm immediately or else I scream. I walked off and he followed me, trying to sell me the product, and then he said I can have it cheaper because he has some that the packaging was damaged. I actually had a bruise on my arm from him.
Yes, they are like that! Aggressive and intimidating. How they’re still in business is beyond me!
After reading all the posts I thought I would share my two cents as well… I first was lured into Orogold with the free sample and the heavily accented compliment of, may I ask you a question? What do you use on your skin, you have the most beautiful skin… may I offer you a free facial? Having just been strolling the the Sacramento mall and having extra time I thought sure, I will get a free facial…I am 44 years old. They pulled out the handy dandy i-pads with all the photos of before and afters on it of which I was impressed. So I sat through the facial which included the gold mask.. I was shocked that they would use such an expensive product for a facial they just pulled out of the mall.. $1500 for the mask. YIKES! But they said FREE facial so go ahead and use the mask. It felt great, my skin looked great and after about 1 1/2 hours of going back and forth with me telling them, I don’t have $700 for products today, they magically came down to $245 for all the products that I wanted to purchase. About 6 products. (And they gave me the mask they used in my facial) Of course the guy who helped me was also part “owner”… uh hu… No one in there could speak fluent English, everyone looked as if they were from Italy or some other country where everyone has dark skin, dark hair and very attractive, very young, very thick accents… the thought crossed my mind, if I were to apply here would I even be considered for a job because I speak English and have white skin? Well the overall experience was more compliments than I have ever received in my life in that hour and a half, it’s obviously part of the training. These kids must go through a rigorous training program to work there. It is near impossible to get out of there without buying something… I have fallen in love with a few of their products.. but the funny thing is, every time I go back in there to buy the products I like, they try to charge me an outstanding amount of money and I look at them and say, the last 5 times I purchased this from you it only cost me $15… and the 21 year old girl behind the register looks at me with a blank face and says, “oh, ok.” With all that said, they are extremely pushy, very well trained in the art of “buttering” women up…but if you can walk in there like YOU own the place, know what you want to buy and tell them what you will pay for it, you get a great product for a fair price. There are no set prices in that store. They start high and if the threat of losing a sale is there, they will come down..but you will not get a refund no matter what. By the way, my favorite product is the body mist ($15) and the hair serum (I got for free 3 times) but now they quit selling the serum. Of course. It is sad that so many people have had bad experiences.. I can see very easily how this could happen. I have NEVER encountered another store like Orogold and their practices. Be confident, know what you want and don’t get pulled in by the compliments. Know what the prices are online and don’t let them BS you into paying their ridiculous prices. Great product, bad practices.
I can’t help wondering WHY all the positive feedback has been deleted off this sight?
It seems one sided when all of June comments have disappeared for sure.
Is that really fair when some people are unhappy and others are not?
maybe there are none??? See majority of woman got lured in to scam. Unfortunately I am one of them. Ouch $15,000 that i years worth of social security for me. They are the most underhanded company I have ever dealt with. They make any Salesman look great in comparison to them and their lies.
Erm I have come to some conclusion, I was offered a job in orogold and I went there for a training day, I was stunned in the fact that the sales people have a minimum charge they can charge people there are no set prices to their products. But I didn’t get a phone call back after my training but I didn’t really want to go back any way after reading all this feed back. I they play good tricks to pressure customers in to buying. They expect 1000 daily target from each person working in the shop. They are very rude I wouldn’t even think about saying what they told me to say to people. Very bad treatment, but I must admit it’s not their fault you can’t say no an walk away! I no I would. Just saying.
Hello Tash, thank you for your post on Snob Essentials. I was completely taken in and manipulated, conned, hook line and sinker I fell for all the tricks. I am not a cosmetic consumer, I use E45! But I was convinced by the sales lady, Jessica at the 155 High Street Kensington Store on 28 July, that I needed these things. I have reported them to the Trading Standards regulators and am trying to get the Consumer Association to take legal action against them. The tactics they use are unlawful as defined by the Consumer Protection of Unfair Trade Regulations 2008 including: Lure & Switch, Limited offer & Free Offer subject to purchase. If there is any information or assistance that you could or would give to me to help get these sharks off the street, I would be most grateful. Yours confidentially, Catherine
Hi Catherine, thank you for your message you posted. I am just starting to contact the better business bureau and will also contact the Attorney General. You provided additional places to lodge a complaint. I am going to pursue getting an Attorney to take on this case as a class action suit against OroGold as they must be stopped.
Tash, You obviously are a good person!!
You have a heart.
You were offered a job, so you know you can sell products. well done to you.
I respect people like you, because to make money you can’t feel pain.
A big thumbs down for this company’s unacceptably pushy sales tactics, which are clearly the hallmark of this brand. Of course every brand and every salesperson wants to sell their product, but never have I come across more aggressive and more psychological games to coerce customers into buying skincare.
As for the products themselves, they do indeed contain some leaf gold. This is not colloidal gold as some people have written – and just as well, as this has adverse effects on some people. Nevertheless, gold was the 2001 “allergen of the year” chosen by the American Contact Dermatitis Society, which explains why it will cause allergic reactions in a number of people. For most users, however, the gold won’t do anything. The other ingredients are pretty standard, which brings them on par with most other cosmetic brands, relying on a mixture of hard-to-prove statements and glossy photoshopped images to sell their items.
what happened to the phrases “No thank you, or I’ll think about it, or no know what, I bought this already, or give me a break im just looking, or the famous one for me was…
Is it stolen?… lol
right on
I purchased this product early 2014. I noticed good peeling effect on my skin at first. So I used the product for two months. I just realized after 2 months that my skin god so much acne. The peeling creams, night creams and day creams all leave residue or even get trapped in my pores. This product is problematic and too expensive.
The only good thing that it taught me is that my face is better off without make-up and using less products. One should avoid trying any product especially for skin on face.
I’m not acne prone. but now it is all over my skin. All whiteheads or residues from the creams
What you guys should do is have a friend go into the store by herself with a voice recorder/cell phone camera. Get them to say there name and that they will refund on tape. Then walk out and try returning the next day with that in hand
I was given a free sample at the mall and the guy invited me in. he said “excuse my accent, I’m from Israel” I felt like his accent was fake, I told him I have Jewish friends and I didn’t have any problem understanding him. he did the eye and hand thing, asked me what I used on my face, I told him Black soap from Ghana. he moved on quickly, asked me how old I was, I lied, asked me how many kids I had, I lied about that, asked me how many boyfriends I had, I lied about that too. he showed me all of the products, and said “do you see a difference?” I told him I would have to see after a few days and thanked him very much…and walked out of the store. they have a store now, before they had a kiosk and they guy was trying to sell me the product, I told him it was too high, he said “don’t be so cheap with yourself” and was offering all of these other items. I am very STUBBORN so ladies just learn how to say NO and mean it, no one can make you buy something unless you want to. unless they are holding a weapon to your head, you can say “not today, I have to pay bills” and leave. period. if you don’t want it, don’t buy it! I went in…but had no intention of buying and that was that.
So glad I decided to look up these products before I bought them! I had the exact same experience as many others listed here at the store on the Kensington high street in London. The woman showed me loads of products and I did quite like the face peel. I am a 20 year old student however so told her I would have to think about it and also make sure it didn’t give me a rash. I told her at least 6 times that I didn’t have enough with me to buy it that day (although I had my card) because I was suspicious about how many deals she was offering and how pushy she was! She also proceeded to tell me I needed it and that I could be a model after using the peel because my skin was very “rough”. Very glad I didn’t purchase anything now!
I was accosted today outside their High Street Kensington store, ended up with the peel for £50 and a booking for a free facial (which I won’t be using as they will probably charge me a fortune on the day).
The sales agent was very pushy and kept trying to push other products on me even when I kept saying I didn’t have the money.
The one positive is it did make a huge difference to the rosacea on my cheeks and I have washed my face since, so I probably would use if I could get it cheaper.
Ummm why has my post been removed?
hahaha… there is a reason why men make so many jokes of female stupidity. whenever i am buying a beauty product at any price (!) deep down i know: i am paying for a fantasy, a fairy tale, a dream you name it. these things can moisturize and soften my skin but never make me or anyone else look any different. there are, of course, laser treatments, peelings, surgeries that make a real difference whereas creams can only support their results. i am sure OROGOLD is AMAZING on some people while ineffective on others. calling it scum?? plain stupid.
—scum or scam… in no way:) the only reason a woman writes such an article is because she is mad at herself that she realized spending ridiculously huge amount of money won’t make a dream of eternal youth come true, not because orogold is bad or good. no one forces you to open a wallet, you did what you wanted to do and you will do the same thing next time someone promises you a miracle, no matter with or without refund, it’s just will be cheaper and you will buy because there is always a hope:) ….
Actually, I love the products! I only bought what I wanted, let them fawn all over me, let them apply treatments, took the free stuff, asked for more free samples and walked out when I wanted to! This is all true and I am a real person…bought my products in Sarasota, FL on Ringling Circle! I was actually looking online where I can buy more since I have moved to Croatia…and by the way, they MAILED my products here free of charge!!
I was bamboozled into buying 2 products for $324. The Italian guy, Luis, at the Fashion Valley Mall in San Diego was very charming! He was very sweet, although at a few points I rolled my eyes at what he said. There was a woman with him that thought she was the cat’s meow. Luis told me she supposedly only did facials on celebrities. Her facials allegedly ran upwards of $10,000! HA! I didn’t fall for that. I purchased the eye serum and moisturizer. Politely declined, multiple times the 5 minute mini facial by this “master esthetician” and hurried back to my class. Needless to say, that night and the next day, I had MAJOR buyer’s remorse. I checked online about this product and felt sick to my stomach. Luckily, the receipt said I had 7 days to return the products. 2 days after I purchased these product., I went to return the products 2 days after I purchased them , brought my boyfriend as back-up in case I needed, Luis was there. He was still very nice. He asked why I was returning them and I said that I had major buyer’s remorse and that I never spend this kind of money on beauty products. He was VERY nice the entire time. He needed help from the other guy working there. This other guy processed my request and I was on my way, feeling lighter…
Reading all the horror stories made me sick to my stomach, but I wanted to share this comment. Not all the pushy sales people are horrible. Luis was a true gentleman. Very nice. Maybe he believes in this product or maybe it is just a paycheck, regardless, he was very PRofessional about the return.
GOT A FULL REFUND! THIS IS HOW YOU DO IT PEOPLE!!.
I purchased items on Sat. and went home. First thing I did was look up products online, I like reading reviews, but I first saw complaints on this company and their “No Refund Policy”. I immediately text the salesperson and told her I wanted to return items. I went back into store and sales girl called Taten, who said she had to get approvals and would call me back on SUN. She never called, so I went back into store. The sales girl was off but there were several young foreigners working in store. One male sales person called Taten and over the phone said she was working on this and would be in the store about 3pm on Monday but would call me between 10-11am on Monday. On Monday, she did call and offer me a store credit, I asked what time she would be in store, she said about 4pm, I then told her the store credit was not acceptable and she said she had to call and find out what else they could do and call me in an hr. That hr. came and went so, about 1:00 I went into mall. I went up to first person I saw, a female, and handed her Taten phone number on paper and asked that she call her. Low and behold, the female informed me she was Taten. She stated they cannot give me a full refund… I said I was going to go file a complaint at mall office, and she said fine. Since that didn’t faze her, I asked if they employed any Israeli’s. She said “No, what does that have to do with anything. I said in my research of the company, some other had suggested this company hired young Israeli’s and got them tourist visa’s and send them to work over in US. She said no, everyone is legal to work in US. At this time a male walked up and was listening to conversation. I then stated I would be there every Friday evening and week-end to detour potential customer from the store. She said she would call a lawyer, I said then I would contact Homeland security and Immigration. She said “let me make a call” and walked away. The male standing there said” we want to give you a refund, but have to get approval first, there will be no needed for you to call anyone. She came back and said” they will call back in 5 minutes with approval.” I said I’ll be back in 5 minutes and walked to the mall office and filed a complaint……. Walking back to store, 2 of the male employees were walking towards me saying “we were looking for you, we want to give you refund”. I went back to store and got full refund.
I’m am glad to hear your success story. May I ask which store location this was in?
Hi – I had a similar experience to others his weekend….face burned after an hour of leaving a conference where they had a stall. I went back and used the approach you suggested and they have processed a full refund. Thank you so much for posting this!
I feel completely foolish at how i’ve been scammed…spent £600 at the Vine Vera store yesterday, literally could not leave, said no countless times, the salesperson kept me there for close to two hours!!! I don’t even know how it happened that I ended up spending that much. I feel sick just looking at the products. Looking at my receipt now, it turns out I fell prey to the “trainer” who was nothing short of relentless.
Has anyone had experience with Vino Vera? If I had known they were the same company as OroGold I would have run a mile! I was naive and fooled into thinking they were a decent brand given the store location. Needless to say, I want a refund but I’m not sure its even worth bothering to try given how aggressive they were at selling. I can’t believe a store like that is operating just a few doors down from Harrods.
I’m so sorry you had this experience. So did I last week. Enough is enough. I am determined to stop this. I would love to hear your experience.
This company is appalling and I sincerely hope you people that are being bullied into buying these products are reporting them to the BBB. That being said, I do not understand HOW anyone can be bullied into buying anything. I don’t HAVE that kind of money sitting around so they could put a gun to my head and would have to just shoot me. I don’t have money like that to spend on skincare. People need to learn to stand up for themselves. If you truly feel like they are physically not letting you leave then freaking scream for security or something. I mean come on ladies. Stop letting ANYONE bully you and stop being a victim. If you don’t want something then DON’T BUY IT!!!!
Orogold are back in South Molton Street again, trading at number 45
My husband & I were walking through Arrowhead Mall in Glendale, AZ, and as we passed the Orogold store three people were standing in front handing out “free” samples, we said no 3 times before one of the men took hold of my wrist and dragged me into the store against my will and kept calling me “my love” and sat me down and stood in front of me so I could not get up and leave. My husband tried to sit on a bench nearby, but “Joe” told him to come over and sit next to me so I could see the difference the product would make on my face. He smeared it on under my left eye, babbled for a few minutes in broken English (he said he was from Israel and had “dual citizenship” which I doubt). Then he dabbed the cream with dry cotton and told me to look in the mirror, and yes, there was a difference (till I got home and washed my face). Then he led my husband into the facial room and had him sit there while he took me to the cash register and charged my cards for $1712.00. I thought this was the total, but after he strategically separated us he kept pulling out more and more product and talking so fast I could not understand him. He told me about everything I was getting for 1/2 off and free, and the final total would be around $8,000.00. I told him there was no way I wanted that much product or spend that much, but he ignored me and kept talking on and on, touching my legs several times, whispering in my ear with sweet nothings, and telling me how beautiful the products would make me. Come on, I’m 73 years old! It wasn’t till he had maxed out my credit cards that he finally took no for an answer, then asked me for another $2,500.00! It wasn’t till I got my credit card and bank statements this month that I realized he had run the “$8,000.00” up to $15,945.39!!!!!!!!!!!!!!!!!!! I have been sexually assaulted, conned, financially raped, lied to, and made a fool of! Especially when he insisted on taking our picture with all of his “product”. When we got home and tried to use the product we realized it was not the same as “Joe” had used in the demo, and it had no effect at all, in fact my husband’s face started turning red with a rash when he tried it, and I got a similar rash on my arms from the skin cream. So to me the product is useless, overpriced, and I may be stuck with enough stuff to open my own store, although I’m sure I can’t sell it for what I paid. We’ve contacted all the credit card companies, our bank, made a police report with the Glendale police department, filed a complaint with the AZ Attorney General Consumer Fraud Dept., complained to the mall management, and so far all have been cooperative except Capital One Master Card who offered us $100.00 back for the $1,000.00 fraudulently stolen from me. If we get no satisfaction our next step is the media:
Please let me know, I just been scammed for over $1,200dlls, only $864 on my CC that I’m still disputing to
get my money back, I’m in for a massive law sue, we all have true testimonies against them.
The same thing happened to me in November 2015. Has anyone been able to get anywhere with this? It looks like consumers in the UK are protected against these “banned selling practices,” but I haven’t been able to find an equivalent in US law. I don’t know how this could be legal; it’s all very, very shady.
I am yet another victim of these predatory sales tactics, though in my case it was “Forever Flawless” – same as Oro Gold.
I was pressured by a sales person in Santa Barbara. He tried every manipulative sales tactic in the book. I didn’t bite.
Good for you! It’s beauty bullying! xx Tina
More must be done I just lost nearly £4000 in total
I have just been scammed in Las Vegas by the same tactics(visiting from the UK). They claimed to be same as Creme de la Mer and I allowed myself to be persuaded to by the serum and cream. I called them yesterday and they have refused to refund me but I am going back to the conference – Mr Olympia Expro – today to demand a refund. My face was all red and burned and I am going to talk to the conference organisers. The payment is pending on my credit card but the bank can’t stop it but will open a dispute as soon as it has gone through. I am normally the most suspicious person and feel a complete fool.
Full refund pending – delivered goods back and demanded a refund or else I would stand with a photo of my burned face….they offered a partial refund and I could keep the goods so I said I would camp out at their stand. I also pointed out they were not the same company as creme de la mer and they said they have the same ‘overall owners’ but when pushed they couldn’t name them. Almost ruined my holiday but fingers crossed that the refund comes through. Horrible tactics and makes me ill to think they are doing it to others every day….
I got a full refund after reporting them to Trading Standards. I informed them that in my opinion the sales tactics used were aggressive and entitled me to a refund. The Consumer Protection part of Citizen’s Advice advised me what to say. I had to be very firm. They were very keen to get me back into the shop for the refund, which was extremely strange. I did go but a went with an ex-police woman friend. A very upsetting and worrying experience.
AND IT HAPPENS IN AUSTRALIA TOO…… BEWARE!!!!!!
This company is only out to make commission and could not care less whether you are a happy customer or not!!
I was lured in by their offer of a “free facial” and told I was one of 25 girls specifically selected for this special offer. It turned out to be nothing more than a load of useless products being slathered around my face by a man who clearly has not completed any form of training, let alone has experience in the beauty world.
I was repeatedly told of my imperfections and flaws during this time and afterwards offered alcohol and told how “amazing” my skin looked. My skin is in very good condition, so there was no real difference in my opinion.
I was then told I would be offered $10,000 half price and before I even realised, my credit card was being whisked away for processing of payment. I was given the reassurance that if there was going to be issue with payment, that we could come to an agreement and “Uncle Johnny” would be able to work something out. At no point was I told that they had a no refund policy, which in this day and age, I find appalling!. Still at this stage, I had no idea of what I was getting, or what price each product would cost!! More the fool me and after spending over 2 hours in the store, I was aware I needed to go to another appointment and had to leave. When I came to my senses about what occurred, I called to say I needed to bring the products back and get a refund. This was quickly brought to my attention that it’s a no refund policy.
The next day I returned to the store in good faith to return the items all of which were unopened and in their original packaging. I was told that the Store Manager didn’t even know how to process a refund and was given an email address to contact Customer Service and then ushered out the door.
I have fought through the Fair Trading Department of NSW and have been to the Small Claims Tribunal. I got a portion of my money refunded… funny how now all of a sudden they can refund money.
These people are only in it for themselves. They alter the prices on the system to suit whatever amount they can get away with …. how this company is still operating is beyond me. I will accept full responsibility that I was the idiot to fall for such tricky sales tactics – they manage to attack the vulnerable and although I can’t take back my foolish decision, I will make every attempt to try and ensure NO ONE goes through this same experience or gives these SCAM ARTISTS their hard earned money. The products are useless.
Hello –
I am from Los Angeles CA, where there is an OROGOLD store in the local mall, The Oaks. Last year, I met a nice looking young man in one of these stores and purchased about $1700 in product. I can’t remember exactly how it happened, but his phone number made its way into my contacts. As soon as I got home, at first I was very excited about the product, then I realized that I spent so much money, and wanted to see the refund policy, to see if I could return it for a full or maybe half refund. Nope. No refunds, exchanges only. So, at that time, I said “Okay I’ll keep it”. Fast forward to about a month ago, and my friend at OROGOLD messaged me about a free facial that will expire and asked if I could go in. I went in the next day after work and boy was he on his flirting game. He used the cryogenic set that day, and told me it was made with crushed diamons, it isn’t, it’s made with mother of pearl. He said “made with diamonds” SO MANY TIMES. I guess I’m dumb for believing this. After the facial, he would not stop telling me that he is only recommending because he thinks I need the product, and that I’ll like the product. He pulled out the Termica, the cryogenic, the basic, and went back and forth with me about the price. After adding up everything he was offering, he showed me a total of around $8,000, and said because I am special, and just for me, he would give me all three lines for $3,000 and free facials for 6 months and 6 free refills – the vip comes with that. I thought I couldn’t pass up the deal, so I did it. After, he took me to get coffee and a box of chocolates, and then he helped me to my car with the three bags full of product.. As well as he led me to believe he was interested in me, outside of the store. He is using women as much as he is using their wallets. Now, I get home after the first of 6 facials to read this article about how horrible they are, and the product being astronomically expensive next to the REAL products that work, and I can’t help but want to cry.
First I bought the product Vine Vera product and I bought into it. It started breaking my face out and I was told this was natural for about a month. Then I was told I would get a free facial. I went to that and was introduced to Orogold products. I told the lady giving me a facial about breaking out from the Vine Vera product and she tells me that could happen up to 3 months to get all the impurities out of my skin. I bought into that having buyers remorse afterwards. I have 30 days to return for an exchange but I decided I don’t want the product, what was I thinking. I’m not rich. I could use that money to fix my car. The sales lady let me write a check so it looks like I will just have to make a stop payment on it and bring the products back which I haven’t even opened, so it will go easier because of this. At least that’s what I’m thinking. I’m nervous just to bring it back because I don’t want to make a scene. Does anyone have some advice. I need to do this by Dec 30th, 2015.
I bought the full line of products at their Atlantic City Location. It appeared to be working, marginally, but within 45 days, I began to see a rash, almost burn, around my eyes and mouth lines where I used the serums. Wasn’t sure what was going on, thought maybe I had developed a food allergy. Well after much process of elimination, I figured out it was the Oro Gold eye serum causing my discomfort. We contacted the company to report the problem and they really could care less. Not sure what ingredients are in the product but whatever it is, there could be allergic reactions. So, if you all of a sudden start to see red blotches…beware, it could be the serum. I ended up giving all of the products to my sister who so far has not had any issues. JUST A WORD OF WARNING. P.S. I was hoping they would be a little more sympathetic to my problem but, AS EXPECTED…not recovery what so ever.
Hi, Everyone,
I, too, have been scammed by this company, promised a refund if I had any issues with the product and then refused. I am still working on resolving this, most recently having contacted my state attorney general. It so happens that I am also a videographer. If any of you are interested, I would love to document the extent of Orogold’s reprehensible business tactics and go to the media with a collaborative effort at destroying this company. Please, contact me at wendyetemple@icloud.com Thank you.
I fell for this scam to. Well I knew it was a scam, I just felt I had to pay up in order to get out the shop. I want to take legal action against the company and to get a refund, but I don’t know where to start. I don’t see the point in going back to the shop to try and get a refund, because I know they will refuse me. Plus I don’t want to see them ever again. Any help into what to do would be much appreciated!
I got the hard sell yesterday. The sales person started by buttering me up, then asking some very personal questions. After the treatment I said I could see I looked better but could not afford the products – I mean seriously, a face mask for A$850!!!!
Anyway he went nuts. Talk about bad and abusive behaviour.
very , very BAD experiance !! utter SCAM, SCAM ! BE WARE !
We were at International Mall in Tampa, Fl. We got the same hardcore sales push from an Italian guy. Although eye cream product looked like it was working as he stated, I told him that I would research it on the internet. If my research was positive, I would come back. He wanted to sell two eye products for $318 each. He started to reduce the price(s), add products, and combine treatment/products. I was firm on checking it out. He was very upset and keep giving a strong look as we were leaving the store. This is the end of that, WOW.
I too was scammed by Orogold at the Bellevue Square Mall, Bellevue WA. The first time I purchased a few products, after they dickered the price with me. I felt like I was buying a car with they way they were renegotiating the cost. They are so aggressive and professional scammers! They seem to only attack woman who are walking alone, so remember safety in numbers. Now when I go to the Bellevue Square, I deliberately walk on the other side of the mall to avoid the risk of walking past that store and being scammed back in. AVOID these stores, unless you want to spend a lot of money in order for them to flatter you for 30 minutes. You will regret the costly mistake.
I have now encountered 2 highly unpleasant and insulting experiences with this company. Once at the South Molten Street branch in London, and once at the High Street Kensington branch.
As with many others I was lured in by a sales person – I was in a hurry but I was promised they just wanted to give me a sample and it would take ‘1 second’.
Following the sales spiel I asked what the price was and simply responded it was out of my price range.
From there I was dragged in to a to and fro debate about how I can’t put a price on such superior products. I even went so far to explain that I simply couldn’t afford the price due to financial commitments. I was informed that ‘even’ cleaners purchase the items. This derogatory comment is ridiculous on many so many levels and it stinks of the most desperate sales pitch I have ever had the misfortune to encounter.
I couldn’t get out of there fast enough and I have zero tolerance for this type of selling approach.
Even if the products do live up to the claims, I refuse to buy anything from such an appalling company.
I wass in St Christopher’s Place in London and was given a sample of the eye serum. I thought it was quite good so when next there I went to ask how much it was. Like many others I didn’t get another sample she sat me down and for 10 minutes put the other product that goes with the serum on. She then told me the product was £314. I laughed and said that wasn’t in my price range. She then started a sales pitch like a double glazing salesman. You have to ask how a product is worth when it is then offered at £199 probably she would have continued downwards if I had not got up and told her I would think about it. I am sorry to hear about those who have lost so much money. Another thing to beware of is the Trim Down Club- you won’t get your money back from them either although it is not so much!
Standard experience freshly from today. St Christopher’s Place, London. I’ve been through it before on Kensington High Street, so I tend to ignore them, but this time I was literally followed by the staff member calling me back so I turned around not to be rude. Oh stupid me. Luckily for me I didn’t buy anything, as I’m actually a trained psychologist and I saw through them immediately but my first thought after leaving was: if these cosmetics are good, why are they forcing them on people so much? You have multiple cosmetics stores around and you don’t see anybody else hunting for costumers, because good cosmetics will defend themselves. I read through some of the comments right here and some of them were just soooo fake. Like ‘Melanie’. Yep, all your ‘girl friends’ are running to buy their products. That’s exactly why they’re on the streets terrorising innocent shoppers.
This OROGOLD company (if you wanna call it a company) is a major scam. If you look on Yelp, the 5 star reviews are from people that work for this company. WTH!?!! If this skincare company is so fantastic, why are they being pushy, aggressive and harassing people. Unfortunately, this place is right by where I work in San Francisco, so I deal with harassment everyday. I don’t understand why they are still running. Ladies, stick with products that you know are worth it! Price doesn’t mean that it’s a good product.
I live in Kuala Lumpur, Malaysia and yesterday was the first time l ever heard of Orogold. I was walking in a posh shopping centre called Bangsar Shopping Centre and a Filipino salesgirl was standing outside their even posher looking Orogold outlet handing out flyers and sample of their 24K gold day cream. She insisted that I took one so i did and tried to force me into the shop, and told me that with every purchase (no minimum required) I would get a free facial with diamond peeling worth $100. Thank God I was on the way to the restaurant a few doors away for lunch and told her that I would read about the brand first before purchasing and she let me go LOL. Thanks to this site and reviews posted I am NEVER going back to their shop!! But must say that I just tried their 24k day cream sample this morning and it’s quite good. Love the scent & the way the texture just glides on and gets absorbed into my skin. But im not gonna bother because my current skincare range is doing a rather good job too! ?
Hi Ladies, I’ve just taken the time to read about 90% of the comments. I was SOO sorry to read about the ladies and men who were bullied or felt bad after their purchase, that’s the opposite of what you want after this kind of splurge!
I stopped at Bond Street, on my way home, to pick up my boss’s shopping! I certainly wasn’t expecting to spend any money but a very vibrant looking store caught my eye and the the lady outside waved me in with some samples. I actually wanted to smell the perfume because it was nicely presented. She immediately hurried me in and as she was taking me to a seat I told her that I probably wouldn’t buy anything from her.
She began by asking me what I currently use on my skin and putting a sample of “pearl face cream” on my wrist and waxing lyrical about the product. Whilst doing this she took an interest and asked about my day and where I live ect – the flattery was through the roof. As sexy as Blair’s dodgy dossier! She called me princess Jasmine and kept calling me sweet and young and beautiful. It was shameless. So she used the product on me and I saw a noticeable difference. Then came the sell, it’s usually £200 but I’ll give you two products for £100. I told her that I really liked my current scrub and moisturiser, the Origins range, and not really in the market for anything. She asked if there was anything else and I asked about dark circles under the eyes because she seemed really knowledgable about skin and make up.
Obviously she had another product for me and brought out two other eye serums. She put it on my face and waited for it to absorb, meanwhile the compliments flowed. After a few minutes she claimed she could already see a difference and showed me the mirror. I could see something but what if that was just the lighting? I asked her to hold the mirror for me just next to the door so I could see it in daylight. I did see a difference.
Then came the sale. The eye range was even more expensive than the initial creams but she could offer me a special deal of taking the two eye products £350 each but for me it was buy one get one free. Together with the pearl cream she could give them to me for £550 She could tell by my reaction that there was no way I would be spending that amount of money. She threw in a small gift. Began telling me about the investment in myself. Calculated the full price of all the goodies and showed me what a great bargain it was at half the price. She even divided the total per month to say, “if you think about it it’s only £5 per month for the duration that you get to use it”. She wasn’t particularly forthcoming when I requested to set up a standing order to pay monthly then….
I continued to haggle, asked which of the two eye products works more effectively because I couldn’t pay £350 for one cream. She threw in another small gift – which was “only special deal” for me because she used her managers discount. She offered me £150 worth of treatments in their spa below. She asked me for my budget, I didn’t give a figure, saying although the I can see some difference with these I couldn’t be sure and need to think and do my own research before blowing the money, so could I come back? I could but this was a special one time deal and wouldn’t be available to me again. Could I come back before they close? Lo and behold, my salesgirl even threatened to leave saying she might clock off earlier and if she was gone by the time I come back I would lose my deal! As I was reaching for my bag she brought out her phone and showed me before and after images. But I said I wanted to read reviews from people and she attempted to filibuster me. I told her, I could easily walk away and felt no obligations as I told her from the start that I wouldn’t make a purchase!
She there in another free product. I insisted on reading reviews and asked her to give me a couple of moments alone so I could use my iPad to go online. Ladies unfortunately I didn’t come across this particular page at the time but I did go through the first page of hits on Google. Of course I saw ALOT of negative reviews about the tactics, lack of refunds and the general company ethics. However, I wanted to know about the product itself not who was selling it to me.
I skimmed a bunch of reviews on products, ranging from “these products are fake” to “their the best one on the market” it was. It was mostly the comments on these reviews that I read which changed my mind and I felt that I was ready to make a purchase but no way would I spend £550. Despite it being close to 8pm they didn’t once interrupt me during the 15 minutes I spent on the couch on my iPad.
I knew I wanted the products so told her which ones I liked and told her to take away the superfluous additions she made and give me the base rate. I started haggling with her, she was the first to equate my middle Easter origins to “princess jasmine” so I thought I’d keep alive the other Middle Eastern stereotype and haggle!
In the end, she was selling me the £100 jar and one of the £350 pair for total £250. I wasn’t convinced. She threw in a goody. Still not convinced. She gave me another goody. Okay maybe these 4 products could be worth £250 and I was satisfied. She went to confirm with her manager. He came back with a counter offer, I could have the other pair of the £350 set for just £80. So for an extra £80 I could have £450 worth of goods. I said for the extra £80 she ought to offer me another free gift as well. I could see in her face she was totally bamboozled and had no idea how much she had given away, saying she was worried she’d get in trouble with all these discounts and went to check with her manager. That close to closing time I knew I had the upper hand. When She came back she said she had to take away one of the free goodies (a toner) to which I said fine but in exchange give me the voucher for £150 worth of facials and after checking again with her manager she agreed.
As I was finalising the transaction I told her I saw lots of negative reviews about them online and why that was. She explained the refunds policy but did say however that customers that return for a same day refund do get it, which I didn’t read anywhere above so could be a good one to keep in mind.
Before leaving I also spoke to the manager, told him that his salesgirl was very good. And that’s not a lie, she was! She was pushy, complimentary and targeted. I couldn’t fault her for being a suck up, it’s her job. And at 24, I feel I ought to know better that when a salesperson calls me “princess” its because she’s doing her job -not because she feels any more or less affinity towards me as a customer but because she wants her commission.
I really hope the above manages to change someone else’s shopping experience. As the consumer, as the payee, YOU always have the upper hand. It’s your funds and you shouldn’t let anyone coax you into spending it. If you do decide to spend it, then push it as far as you can! See what else you want and make it work in your favour rather than theirs. I’m only sorry that I asked for water and not the champagne I saw in the fridge when I was offered a drink.
After all, You don’t ask you don’t get. It’s the same on both sides of the coin.
As for the company, I am also very sceptical. She told me they had been there for 5 years when comments in this thread clearly indicate they opened earlier this year.
I was approached by a sales women last night in East Hampton, NY. She dragged me into the store for ” a second”. Even though I kept mentionig that I am late for a meeting, she kept talking and talking. When I said, yes, the product seems to be working well, but I won’t spend $400-$500 on a product that I have never heard about before, she started dropping the price and go on about her being in town for today only, and that it is really a yesterday’s promotion etc. etc. That’s raised red flags right away.A high-end company with a great miracle product would never ever be dropping prices this dramatically. Nor use such a cheesy tactic to make a sale.You can tell there is a catch. I took her card and walked out thinking that some research needs to be done. Sure enough, I found this article. This answers all my questions. Stay away…
wow, wow, wow, this is so crazy. Something similar happened to me and my grandma at our mall. I’d passed by Orogold dozens of times, and though the employees would harass me, I would just keep moving, more out of fear than confidence. Well, this particular day, the employee was extra pushy. He stomped right up to my grandma and said ‘let me show you something amazing’ and we were both floored. We kind of quietly said ‘no thank you’ and of course he responded with the apparently classic move of ‘I guess you don’t care about your skin’ and ended up dragging my grandma in. He ended up smearing a few creams on her without her permission, and he continued his hard sales pitch with the two of us just quietly nodding. Eventually my grandma said we needed to go, but of course he employed every tactic in the book to get us to stay, but the second my grandma said that, I took that as the go ahead to drag her right on out of there without looking back or listening to a word he said. What’s terrible is later my grandma was telling me about how itchy her skin felt where he put the cream, so obviously it didn’t work for her and she had some sort of reaction. If she’d had a worse reaction to the product, she probably could’ve been hurt, which is why they shouldn’t just smear products without even asking if it’s okay first! Never buying from this company.
Im mortified that I fell for this. Was having a bad day, at Tyson’s corner mall in Mclean, VA. they pushed all my buttons. Receipt is printed with “no refunds”. I am just sick.
Ok now I’m worried I was in the mall with my mom last Sunday and as all you say they used the same tactics on me and my mom she spend 300 hundred dollars on products and this guy keep telling us how he was giving us his employee discount and all that sh** yesterday I tried their peeling cream in the morning and I really liked it my skin felt soft but later I felt my face really itchy I didn’t really gave a second thought but today when I woke up my face was full of little withe pimples and my face was all red and itchy and it really hurts 🙁 this has never happened to me with any other creams this is the first time that my face looks like this I don’t even wanna touch it my mom told me we should go and return the products and I said yeah we should but I didn’t know they didn’t have a return policy I mean how is that even possible I can’t keep a product that I can’t even use in the first place!!!! My face is in really bad shape and it itches and hurt so bad
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The Orogold eye serum and eye cream are my favorites. The fine lines under my lower eyelids have almost gone. Of course their products are expensive but they work well on me, so I think it’s worth it.
I just got lured into a OROGOLD store in Bellevue Square, and they started applying a lotion to my hand so I can see the ‘dead skin’ coming off, etc. In addition, they started applying eye crème, etc. They were then going over pricing, which was crazy insane ($180 for lotion, $220 for eye crème, etc). Then they started bargaining with me, and really pressuring me to buy, and asking if I would buy if they gave me a deal….I’m a guy…I don’t need these products…a $20 lotion from a drug store is more reasonable. I felt like I stumbled into a shady used car lot with the sales pressure…It was so bad, I just jumped out of the chair and ran out the store. It was ridiculous.
Same happened to me today in Gees Court in London, UK.
I didn’t fall for it because I knew the guy was dishonest. He wasn’t a good actor.
I see they ‘read’ the same scenario all over the world. They same exactly the same to lure you in and then keep lowering the price, especially for you.
I’m glad I didn’ fall for it, but nobody should feel bad about themselves if they have. These people are manipulative, the butiques are in the posh areas and the packages look luxurious. You have a right to think it is worth the money.
I’ve seen review after review of the poor sales tactics, but can anyone tell me about the products themselves?
I can’t deal with the fragrance in their creams and don’t see any difference myself. The high pressure sales approach was like a timeshare sales person. Some of the product does feel like glue after it dries. They don’t give you back your money either. I was pulled off Front streenin Maui and promised great results. Don’t be fooled by this product like I was. I still can’t answered as to what the Oder is? To perfumie for me. So beware. Wish I had seen all these reviews first myself. I’m out $2,500. and I’m not happy I got scammed. The sales girl was a good scam artist. Only nice to us when we agreed and could turn the charm off when you didn’t. I will never fall for skincare fraud again. If anyone has ever received their money back please share as how you went about this. I’m getting a huge runaround.
I was caught by a sales lady at Holt Renfrew, Toronto and she went on with her sweet sales pitch about my ‘Indian skin’…..i was gullible. I bought their face crub for $70 which was originally $150 (so they said) I dont feel good but am hoping this damn thing is going to make me look like a superstar forever !
I was walking through the shops and was caught unawares by a young lady handing out Venofye day cream. She escorts me into the store where she begins to rave about their eye gel and her sales pitch is exactly the same as everyone else’s (even the comment that I had an English accent, which is obvious that I don’t). At this point I wasn’t overly concerned, except then she tells me that I could have two products for $500 Australian Dollars which I thought was way over priced, but I didn’t react to her. She then gets out the honey mask and does the whole wrist routine and tells me it costs A$195.00. I tell her that I liked her products but wasn’t prepared to impulse buy today. She then immediately takes 50% off ‘today only’ and began to become pushier. The alarm bells in my head started going off loud and clear and I just walked out of the shop. I didn’t like their sales techniques and it would be very easy to be manipulated by them. Just don’t take their samples and keep walking!!!! Terrible how they are doing this world wide.
I was accosted at Del Amo Mall in Torrance. I was extremely tired that day and wasn’t wearing any makeup. They try to give you a free gift and then they want to show you just “one thing”. The girl really did use very aggressive sales tactics as others have said. As I read through all the comments, I could not believe how eerily similar they all are including having accents, etc. Orogold is now going by Venofye. Here is a link for the trademark: https://trademarks.justia.com/863/06/venofye-86306013.html
She said they were doing promotions before they open up their spa in 2-3 months. She told me their spa was in Beverly Hills called Royal Bee. I later found this to be a complete lie. I also kept asking if they had a spa in La Jolla because last year, I was given a sample of the same product on the street. She kept saying no, but I now realize how much she lied. I ended up purchasing the eye serum and was given two free gifts because Danielle wanted to “help me” and knew I’d love it. I was very reluctant, but they are VERY good at what they do. Like others, I am not a pushover and don’t get talked into things. However, I did see the difference the product made on my eyes during the demo. I was never told about the no refund policy. After my purchase, I was accosted by their 2nd kiosk about 50 ft. down from the first. The girl asked what I bought and from whom. She then wanted to show me something else and then my alarm bells were really going off. I told her I wasn’t buying anything else and I wasn’t sure I believed what they said about the product because they can tell you anything. She said she was the manager, and if I didn’t like it (take it home to try), I could get a refund. I said your receipt says no refunds. She said she would give me a refund and crossed out that statement on my receipt and wrote her name on it. I was still feeling very uneasy. I went into another store and noticed the serum was now crusted under my eyes. I went back and told her I wanted to return it within the hour. She asked why and was trying to be very pushy, but I really stood my ground this time. She kept saying “why don’t you just try it”, and I said no. I told her I was not feeling good about the whole thing and was feeling very stressed about the aggressive sales tactics. She finally agreed, but she kept doing something on the computer several times. She handed me a “gift receipt”, and I said I want a refund, not a gift receipt. She eventually printed out another receipt that looks exactly like the original. I told her it didn’t look like a refund receipt as the amount wasn’t negative. She assured me it would show up within 48 hours and wrote her number on the back of it.
When I got home, I called Amex and told them what happened and that I was concerned they would not refund my money and the information I found online that led me to believe they are scammers.
I called the gal that supposedly did my refund 24 hrs. later and let her know my husband didn’t think the receipt looked like a refund either. I also wanted to know if that was her real number in case I need to take this further. She said I need to give it 48 hrs. and if it doesn’t come through, to call her back. Amex has also flagged this and is monitoring it for me. I also want to point out how shady they are as the name on my receipt says Del Amo Royal Bee but they charge on my Amex is a different company name with an address of an apartment in N. Hollywood and yet another address in Riverside.
I am also planning to speak to the management of the mall to complain how they are scammers and this is a great disservice to people who shop there.
Tomorrow afternoon I’ll find out if I got a refund or not.
PLEASE….do not even stop to talk to these people. Do NOT take their free honey stick or whatever it is they want to give you. Hard lesson learned and one I never thought I’d have to learn.
UPDATE comment May 5, 2017: As I suspected, there was no pending refund on my Amex. I took my husband and we returned to the mall kiosk 48 hrs. later. First, we stopped by security and asked him to stand by while I asked for my refund after explaining what happened. He and my husband stood by the wall while I approached the “manager” that told me she would refund my money. I told her the refund did not go through. She attempted again to refund at the kiosk, but it wasn’t working. Then, she walked me down to their 2nd kiosk and ran my card. She showed me the actual return as she was doing it. She then texted the receipt to me rather than print it out. I made sure it was on my phone before I left. It clearly said “refund” in the amt. I paid. However, she took my original sales receipt which I had not yet made a copy of for my dispute case with Amex. I also asked her to write her number on the 2nd receipt, but she would not. She only wrote her name. However, I still had her number in my phone when I called the day before.
The following day, my Amex was credited in the full amt. and the case closed. However, I will be monitoring my acct in case they try to charge me again.
One thing I didn’t mention because I didn’t think anything of it at the time, was that the saleswoman asked me if I lived local. I truly believe if I had been visiting or a tourist, they would have refused my refund. Being a local resident affords you better protection. I also think that since I was asking for a refund immediately, they knew they had violated selling practices from a kiosk. I also think having the security guard there let her know I wasn’t messing around. I am thankful I got a full refund and feel badly for those who were not.
Be aware that these people change their business names, but it’s all part of the same scam. The products may go by: Orogold, Lionesse, Vine Vera, Dead Sea Cosmetics, L’Core, Venofye, Adore, Agora, Sakare and others. They all use the same aggressive and illegal sales tactics. There is a plethora of complaints on all of these companies. BUYER BEWARE!
I recently came across my sample sachet of Venofye Queen Bee day
moisturiser and decided to read through the list of ingredients. I can’t believe that this ridiculously over priced product contains
petroleum! Mineral oil is a cheap and nasty filler, a dead oil with no therapeutic properties. Please do not get conned into buying this dishonest company’s lame products. It truly is a total scam.
Oh My god, i was ripped off 803.7 £ at London . The shop was named Elevatione Time Shop, that sale man was so dogdy , while Reading to your blog , there aggressive tactic are the same.Note i told the saleman about feeling burning sensation when he Apply their test product . He didnt pay attention and i was pestered buying their product . They customers service are same too.
You nailed the experience!!!
I’m just wondering about this product (which my mom uses, and will literally throw me out of her 2 story bedroom if I touch it, LOL) AND Lior gold product, also pricey…anyone know? Ty, joy
I was accosted in the same manner when I was at the mall a few days ago for a hair appointment. You so much as breathe in their direction and suddenly they are literally grabbing onto your arm and dragging you into the store. Sadly, I was far too nice and didn’t rip the guy a new butthole for grabbing at me. It was awful. Also, the hard sell wasn’t working on me so he tried to give me this 3 for the price of 2 “deal” and when THAT didn’t work he tried to get me for 3 for the price of 1 claiming that he was pairing my deal with an earlier customer’s deal for extra savings. It all sounded like a load of bull. The only reason I was able to escape was because my husband stepped in and said we only had 4 minutes to get to our appointment (which was a lie but we both realized this dude wasn’t going to let us leave until I bought something).
To be honest, I actually think I’m going to write a complaint to the mall management and hope that other people will too. I would like to go to David’s Tea without being physically harassed by snake oil salesmen.
Hey ! So I was pretty skeptical about this brand too! I ended up buying the peel and another cream that I threw away after reading so many bad reviews.. not sure what exactly is in the peel but I have been using it almost once a week for 10 months now and I can see it scrubing away impurities and my skin does not react badly to it considering I have sensitive skin. I am desperately trying to find where their products are made and I can’t find any information on where the brand is from! That’s so weird, usually you see Paris, London, California, etc. But you know where it was made… Does anyone have a clue ?
There is a similar bank named ” Elevatione time stop” selling the similar products and using the similar sales skills! The worst shopping experience. That is a scam. They opened a lot of shops in asia countries, like Singapore and HK.
Well I’m one of the pathetic people, I was suckered into buying over 800 in products. my husband had passed away and he seen the lonely look on my face and he talked me into buying more than I could afford. There should be something we could do about this scam. I thought there was laws against this fraudulent activity . Does FDA inspect these products?
September 10, 2017 around 5pm
Manhattan around 57th street location
The promoter aggressively tried to persuade me to buy their products (3 for 600$-ish) and when I said categorically “NO” the promoter insulted me of my abilities whether I can count since if I could then I already calculated it how much cheaper they are than other brands.
He asked me if I am married or happy?
If I have many boyfriends?
How old I am?
The prices were not on their product so I could not compare if there was a promotion indeed. Then he offered me (after 15 minutes) everything half price. Now that was a red flag.
I did not want to buy anything and I knew I was not but I was “fascinated” about their fake tactic and what other reasoning the promoter will come up when I said I am not buying anything.
There was another woman sitting next to me who also left very upset.
And by the way, it looks horrible under my eyes since it is extremely dry and the whole cream/gel whatever it is pealing off.
I got taken for $8000.00. I am sick about it. And it’s been almost a year. I was talked into buying a laser to help reduce wrinkles. Part of the 8 grand. I don’t really feel the stuff works. It feels good on the skin and all that, but if I missed one day of the whole regimen I had to do, my face would go right back to the way it was. I can’t seem to find what any of the ingredients are except gold and cavier. I can’t even find out anywhere if this stuff is even good for you. The young lady that came at me in the mall was so sweet and caring. I just fell for it hook line and sinker. That’s what really just sucks the most. She knew I was a sensitive person and played right into it. I quess I’ll just use what I have left. Which is a sh$%^t load.
Yep!…My friend and I were walking by the Origold store in the Galleria shopping center in Roseville California recently..We both said “N0” to the sample but the guy was very persistent and turned on his European charm, insisting to let him apply theWrinkle Tightening solution under our right eye..did feel the tightening, but we were hurrying off to lunch..Over lunch we did see a change and decided to go backfor info…Sat us down, told us about the product and did his talk and showed examples of “miracle changes in womens faces using their whole line of products..When we asked for the pricing my jaw dropped when he said one tube of this product was $400.00!..But! if we both bought the product, it would e $250.00 each…still in doubt, he thew in Free Facials & a tube each of their Hand Cream….To our regret…we bought..When checking out I saw a sign posted that there are NO refunds, only exchanges…We’ve come to realize we probably got scamed..We canceled our facials because both of us are retired and do not want to be put in a high power sales pitch again…Plus, in using the product, followinf instructions, I haven’t seen a change, let alone a Miraculous!!!How in Gods name are they getting away w/this??
I hate it…… Ask me why….. I think that 5,000 dollars for some face cream and a 15,000 bill is a little extravagant don’t you think….
You are totally right. I was completely sucked in and bought a ton of worthless shit. I wish I had seen your post earlier. Gold Elements DOES NOT WORK!!!! DO NOT BUY IT!!!
These folks appear everywhere, especially at vacation/event venues. Conventions, cruises, etc. etc. They use different names for the product, but the tactics and results are EXACTLY the same. They also do temporary kiosks in malls. New Orleans French Quarter is where I was taken in. I discovered ($300 later) that this scam is identified all over the web. They also know that if you are just taken in practically off the street for the demo that you are not taking the time to research it prior to the sale.
Or course the results of the miracle eye cream they used on me in the store, was not what was actually sold to me. Whatever that stuff is, is truly incredibly amazing! It was immediate and very, very effective. I have been desperately trying to find out what that stuff is in the tube they use for that demo. Does anyone know? PLEASE help me on that.
Yes I think it’s not really working. I bought same eye cream and yes after you wash it here comes your eye bugs and again!
Same thing happened to me in HI. but I told them no thanks I can’t afford that price.
I was taken in and the only product worth anything is their Vit C serum (and cleanser). The scam and absurd prices embarrassed me that I was taken !! $400-500 sits in my cabinet unused basically. Purchased in St Thomas VI
Hate all the name changing of outlets , liquidationd, hard core sales, cheap products with a gold price label. One worldwide scam.
What seems to have happened to a great majority of people who have complaints against OROGOLD are listed below. That,plus, provided you are a senior citizen, most states have very aggresive laws concerning elder abuse. If needed add those to your case.
Aggravation. Any circumstance attending the commission of a crime or tort which increases its guilt or
enormity or adds to its injurious consequences, but which is above and beyond the essential constituents of the crime or tort itself. People v. Robinson, 416 N.E.2d 793, 799. See e.g. Aggravated assault.
Assault. Any willful attempt or threat to inflict injury upon the person of another, when coupled with an apparent present ability so to do, and any intentional display of force such as would give the victim reason to fear or expect immediate bodily harm, constitutes an assault. An assault may be committed without actually touching, or striking, or doing bodily harm, to the person of another. State v. Murphy, 7 WashApp. 505, 500 P2d 1276, 1281.
Please note in the definition above beginning with. An assaultmay be committed
Assault and battery. Any unlawful touching of another which is without justification or excuse. It is both a tort, Trogun v. Fruchtman, 58 Wis.2d 569, 207 N.W.2d 297, as well as a crime, Scruggs v. State, Ind.App., 317 N.E.2d 807, 809. The two crimes differ from each other in that battery requires physical contact of some sort (bodily injury or offensive touching), whereas assault is committed without physical contact. In most jurisdictions, statutes have created aggravated assaults and batteries,punishable as felonies, and worded in various ways. See Battery.
Please note in the definition above beginning with ), whereas
OROGOLD / Orogold / ORO GOLD has excessively abused a good friend of mine.
You have GREAT cases against OROGOLD / Orogold / ORO GOLD. Pursue them.
I have
Got a horrible reaction to their sample
thanks for the heads up, I had a similar experience, we didn’t part friends 🤣
Most recovery companies will take your money again. I personally think they are the same set of people that run all of them, seems like an unending cycle and its too sad. The most crazy thing about the whole internet thing is how you can clone a website to make it look like the real one, I discovered so many people fell into this kind of scams. The only recovery company I know that works is Benedictine@consultant.Com, I have been to their physical address to meet them before and the good thing about them is that they will let you know if they can handle your case or not. So they will not just take your b/c money when they already know they wont help you out.
The new Scam Alert is now Elevatione Spa in Palm Beach, I just fell for their crap. I am just now looking them up online. Not accredited by BBB, bunch of scammers and thieves.
Fell for this shit couple days ago in Hong Kong, I cant believe I did that, I bought eye serum, cream and the peeling for ~USD500. For years I have been buying cheap skincare products but would some times pay extra for facial with hifu/machinary treatment. This USD500 is such an insult to me. For me the main reason that I fell for that trap was becuase the shop actually located in a prestiage shopping mall here, it is surrounded by big brand names (I am sure you all from major cities know it), my guard was 80% down under this setting.
My anger and frustration is still growing – but I do wonder, did anyone go to their facial after discovering they are a scam? How was your experience?
Oro Gold is the worst!!! Here in Toronto (Canada), it’s affiliated with another store called Lola Soap, where they run the same scam and sell the same devices in the back. Makes me sick how they take advantage of people!
In hong kong
All isreal boss owned skincare shop named
Orogold, elevatione, lionesse, tresor rare, lulu mizon
All their staffs are using pushy, first give u free samples, drag u in, get one Isreal guy n lady sales, sell u, Isreal guy speak in English sell u, then the lady sales explain in yr mother language, if u not agree with their result, the isreal guy may ask his local lady staff, which side of her eyes looks more puffy? They may say left, they think they can get u easily trap in
I normally dont agree with their point, so i can leave
Mostly the lady cant deny, cant reject, reject their eye result after using their products, they may get u spend a lot
They also sell u thing with one isreal guy n lady sale
They always ask u after u try their skin care, peeling they ask u make comparison, left hand try peeling, compare to right hand, which hand is more brighter!! He normally say left hand. Cos they use peeling on yr left hand, if he say left hand, get you agrees with him,, he may ask u how u would like to settle the bill?
If u not agree with left hand, he say u sure, u say of course, u may get going
The isreal guy may look so angry at u, no more talkative to u
Some isreal sales may still trying serum n cream rub on yr left hand
Then put skin care toner, serum, cream on right hand, show u not absorbed with a name card, he may ensure u notice the difference not absorbed, if u still say right hand is better, he gives u up
If u says left hand is better that means u agree with him, these products really suit u, he may get u pay for all these skin care
Give u discount even just give u 15% off, cos they do sell things like if u buy serum i give u these same items for free, or u buy more items i give u more freebies
The discount they give u, still not as cheap as u buy their products on link
Their free facial just crap, use simple skin care item do facial, nothing special
So much lady sit down, try skin care, forever agree with sales person, no wonder why they get their money spend, dont forget their product u buy u cant return n refundable
That is why i suggest girl can get their freebies, can try their skin care
NEVER AGREE WITH SALES PERSON THEIR ANSWER, THEN U MAY GET GOING!